Application Support Engineer

Description

We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams.

Responsibilities:
Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams.
Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials.
Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction.
Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates.
Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity.
Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users.
Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts.
Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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