ServiceNow Architect

Job Title: ServiceNow Architect

Location: San Francisco, CA / Cincinnati, OH / Dallas, TX (Onsite)
Duration: 12+ Months

Important Requirements

• CTA (Certified Technical Architect – ServiceNow) is Mandatory

Role Overview

We are seeking a highly experienced ServiceNow Architect / Technical Consultant with strong expertise in FedRAMP-compliant implementations and enterprise-scale ServiceNow solutions. The ideal candidate will lead architecture design, implementation, and transformation programs across ITSM, ITOM, FSM, and CMDB while ensuring compliance, scalability, and best practices.

Key Responsibilities

Architecture & Solution Design

• Lead end-to-end ServiceNow architecture and implementation
• Design scalable and secure solutions aligned with FedRAMP requirements
• Translate business requirements into technical and functional designs
• Define architecture for:
  • ITSM / ITOM
  • FSM
  • CMDB

Implementation & Delivery

• Lead:
  • Greenfield implementations
  • Re-platforming
  • Instance consolidation and migration
• Oversee:
  • Development
  • Integration with third-party tools
  • Deployment and orchestration
• Ensure adherence to coding standards and best practices

FedRAMP & Compliance

• Implement and manage:
  • FedRAMP security standards
  • Authorization processes
  • Continuous monitoring
• Ensure compliance with ITIL and industry standards

Technical Leadership

• Provide technical direction across project lifecycle
• Mentor and guide development teams
• Review technical deliverables and ensure quality
• Drive architecture governance and best practices

Development & Platform Expertise

• Hands-on experience with:
  • ServiceNow platform development
  • JavaScript scripting
  • Workflow and UI configuration
• Expertise in:
  • Custom application design
  • Integrations
  • Orchestration

Stakeholder & Project Management

• Engage with clients and stakeholders for:
  • Requirement analysis
  • Solution discussions
  • Status reporting
• Lead Agile delivery and project execution
• Create and manage:
  • Development plans
  • Dashboards and reporting

Required Skills & Qualifications

• Extensive experience as a ServiceNow Architect / Senior Consultant
• Mandatory certifications:
  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified System Administrator
  • Implementation Specialist (ITSM / HAM / SAM / Discovery)
  • ITIL V3 Foundation
• Strong expertise in:
  • ServiceNow deployments and integrations
  • Instance merging and upgrades
  • ITIL process definition
• Experience with:
  • Support, maintenance, migration, and implementation projects
• Strong knowledge of:
  • FedRAMP security and compliance
  • FSM design and implementation for enterprise clients

Core Competencies

• Excellent communication and client handling skills
• Strong leadership and mentoring capabilities
• Ability to drive large-scale transformation programs
• Strong analytical and problem-solving skills

Preferred Skills

• Experience working with federal or regulated environments
• Strong expertise in enterprise-scale ServiceNow implementations
• Experience with reporting, dashboards, and analytics