Job ID: MD-RFR# 155
Hybrid/Local Govt HIX (must) Salesforce Marketing Cloud developer with AMP/SQL, PII, Mobile Connect/SMS, WCAG/508, Email Studio, Journey/Content Builder, Automation Studio experience
Location: Baltimore, MD (MHBE)
Duration: 12 Months
Minimum Qualifications:
A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
Hands-on experience with AMP script and SQL in Marketing Cloud.
Experience implementing or supporting SMS messaging, including consent management.
Familiarity with regulated or public-sector environments (PIl, compliance, security).
Ability to work effectively in a staff augmentation role under state direction.
Experience with Mobile Connect, SMS compliance, and short code provisioning processes.
Experience supporting government agencies or health organizations.
Knowledge of accessibility standards (c.g., WAG / Section 50g).
Experience integrating Marketing Cloud with Salesforce.
Preferred Qualifications:
A minimum of five (5) years of Salesforce experience in Marketing Cloud development.
Salesforce Marketing Cloud Developer or Consultant certification.
Experience with MobileConnect, SMS compliance, and short code provisioning processes.
Experience supporting government agencies or health organizations.
Knowledge of accessibility standards, e.g., WCAG / Section 508.
Experience in integrating Marketing Cloud with Salesforce CRM.
Salesforce Marketing Cloud Developer or Consultant certification.
Job Description:
Configure and support Salesforce Marketing Cloud, including Email Studio, Journey
Builder, Automation Studio, Content Builder, and Mobile Connect (SMS)
Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment
Develop automated journeys, triggered sends, and scheduled communications across email and SMS
Build and maintain data extensions, SQL queries, and audience segmentation
Implement dynamic and personalized content using AMP script
Support integrations between Marketing Cloud and State of Maryland systems
Troubleshoot campaign, SMS, data, and automation issues
Follow State of Maryland governance, security, privacy, and approval processes
Produce basic technical documentation and support knowledge transfer
Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.
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