***Web cam interview*** Very long term project; initial PO for 1 year with multiyear extensions; ***Hybrid***; need 3 verifiable references.
Job Description
Duties / Responsibilities
- Configure and support Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Content Builder, and Mobile Connect (SMS)
- Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment
- Develop automated journeys, triggered sends, and scheduled communications across email and SMS
- Build and maintain data extensions, SQL queries, and audience segmentation
- Implement dynamic and personalized content using AMP script
- Support integrations between Marketing Cloud and State of Maryland systems
- Troubleshoot campaign, SMS, data, and automation issues
- Follow State of Maryland governance, security, privacy, and approval processes
- Produce basic technical documentation and support knowledge transfer
- Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies
Minimum Qualifications
- A minimum of three (3) years of experience in Salesforce Marketing Cloud development
- Hands-on experience with AMP script and SQL in Marketing Cloud
- Experience implementing or supporting SMS messaging, including consent management
- Familiarity with regulated or public-sector environments (PII, compliance, security)
- Ability to work effectively in a staff augmentation role under state direction
- Experience with Mobile Connect, SMS compliance, and short code provisioning processes
- Experience supporting government agencies or health organizations
- Knowledge of accessibility standards (e.g., WCAG / Section 508)
- Experience integrating Marketing Cloud with Salesforce
Preferred Qualifications
- A minimum of five (5) years of Salesforce experience in Marketing Cloud development
- Salesforce Marketing Cloud Developer or Consultant certification
- Experience with MobileConnect, SMS compliance, and short code provisioning processes
- Experience supporting government agencies or health organizations
- Knowledge of accessibility standards, e.g., WCAG / Section 508
- Experience in integrating Marketing Cloud with Salesforce CRM
- Salesforce Marketing Cloud Developer or Consultant certification
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