Leave of Absence (LOA) & ADA Case Manager
Location: Remote
Contract:6+ Month
Job Description:
The Leave of Absence (LOA) & ADA Case Manager provides end-to-end case management for employee leave and workplace accommodation matters. This role ensures consistent intake, timeline management, stakeholder coordination, and documentation practices across LOA and ADA interactive process workflows. The LOA & ADA Case Manager serves as a central point of contact to support employees and leaders, identify risk or compliance concerns early, and escalate to appropriate HR partners (Employee Relations, Legal, Benefits, Workers Compensation, Payroll, etc.) when needed.
This position is ideal for an HR professional who is highly organized, detail-oriented, and comfortable managing sensitive matters with discretion while balancing service delivery, compliance, and Employee experience.
Skills/Experience:
Key Responsibilities
LOA & Accommodation Case Management
- Manage LOA requests from intake through resolution, including coordination of required documentation, key dates, and stakeholder communication.
- Support the ADA interactive process by coordinating meetings, tracking action items, and ensuring timely follow-up and documentation.
- Provide process guidance to employees and leaders regarding LOA and accommodation workflows, timelines, and expectations.
- Maintain accurate and complete case records to support consistent outcomes, audit readiness, and continuity of care.
Stakeholder Coordination & Service Delivery
- Serve as the primary coordinator for LOA and accommodation cases, partnering with leaders, employees, HR partners, and third-party vendors/administrators where applicable.
- Align with Benefits, Payroll/Time, Workers Compensation, and other HR teams to ensure smooth handoffs and timely resolution.
- Provide clear status updates to stakeholders and ensure inquiries are responded to within defined service expectations.
Risk Identification & Escalation
- Identify case patterns and potential risk indicators (e.g., repeated leave activity, restrictions affecting job duties, disputes, performance/attendance intersections) and escalate appropriately.
- Partner with Employee Relations and Legal (as needed) when cases involve heightened risk, complex disputes, sensitive allegations, or potential policy/law concerns.
- Support consistent documentation and preparation when cases may require formal review or additional governance.
Documentation, Reporting, and Continuous Improvement
- Maintain high-quality, confidential case documentation and ensure appropriate records retention practices.
- Track basic case metrics (volume, cycle time, aging, escalations) and surface recurring issues or process gaps.
- Recommend improvements to tools, templates, communication materials, and workflows to increase consistency and reduce rework.
Required Skills:
Preferred Qualifications
- Experience partnering with third-party leave administrators and/or Workers Compensation programs.
- Experience supporting complex casework involving overlapping HR disciplines (leave + performance + policy + risk).
- Experience working in environments undergoing change (process modernization, transformation, or operational improvements).
- Proficiency with HR systems and case/ticketing tools (any platform) and strong documentation discipline.
Core Competencies
- Case management rigor and follow-through
- High judgment and risk awareness; knows when to escalate
- Strong organization, prioritization, and time management
- Service orientation with a calm, solutions-focused approach
- Process discipline and continuous improvement mindset
- Collaborative partnership across HR and business stakeholders
Working Conditions
- Standard office/remote environment; may require occasional schedule flexibility to support time-sensitive cases.
- Handles sensitive information and must comply with all privacy, confidentiality, and records retention requirements.
Never miss an opportunity! Create an alert based on the job you applied for.
