Role: Lead Business Process Redesign (BPR)/ Experince with Child Welfare
Location: Austin, TX
Duration: 2 years
Role Summary:
The BPR Lead will provide overall leadership for the assessment, analysis, redesign, and optimization of DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES (DFPS) business processes. The role will lead development of current-state (As-Is) and future-state (To-Be) processes and ensure recommendations improve efficiency, consistency, quality, and organizational capacity.
Key Responsibilities:
Lead business process assessment and redesign activities across assigned BPR focus areas. Plan and facilitate process-discovery workshops with DFPS stakeholders. Lead documentation and validation of As-Is processes. Lead development and validation of To-Be processes. Identify process inefficiencies, duplication, bottlenecks, unnecessary activities, and improvement opportunities. Conduct gap analysis between current and future-state processes. Identify opportunities to streamline processes within existing staffing levels. Evaluate process strengths, weaknesses, and industry best practices. Develop process improvement recommendations and supporting rationale. Identify performance measures and KPIs for redesigned processes. Work with the Technical Consultant to identify technology-enabled process improvements. Develop implementation recommendations and strategic roadmaps. Support implementation and pilot activities. Contribute to final reports and recommendations for each module/focus area and the overall engagement.
Preferred Qualifications:
8+ years of BPR/process-improvement experience; government/HHS experience strongly preferred; expertise in As-Is/To-Be modeling, process optimization, BPMN, gap analysis, and facilitation.
