Salesforce Business Analyst / Product Owner with Zuora exp
Remote
Qualifications
Domain Expertise: Deep, hands-on experience with Zuora (billing, collections, and subscription lifecycle) is mandatory.
SAP BRIM: Proven implementation or migration knowledge of SAP BRIM (formerly SAP Hybris Billing).
Technical Literacy: Ability to understand API integrations and data schemas (30% technical focus); must be comfortable "talking shop" with developers.
Commercial Context: Experience in the life sciences or SaaS space, specifically commercializing high-compute software like DRAGEN.
Stakeholder Management: Ability to navigate shared responsibilities between Informatics and Corporate Commercial teams.
Technical Stack
Core: Zuora, SAP BRIM, NextGen Subscription Management.
Ecosystem: Salesforce (CRM), SAP (ERP), ICM, DRAGEN.
Experience:
8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
Extensive CRM experience, preferably BRIMS and/or Zuora
Experience working with SAP BRIM modules CC, CI, SOM, or FI CA.
Knowledge with subscription systems
Understands best-in-class support and best practices
Experience working with CRM and ERP, preferably SFDC and S4
Strong analytical, written and verbal communication skills.
Ability to position initiatives, decisions, and outcomes to diverse audiences.
Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
Ability to effectively lead, plan and execute on plans for process improvement
Preferred experience:
Hands-on experience with BRIMS, SFDC and/or SAP
5+ years as a Business Analyst, Functional Consultant, or Analyst in SAP billing or financial systems.
2+ years hands on experience in SAP BRIM
JIRA/Confluence knowledge and ServiceNow
Experience/Education
Typically requires a minimum of 5 years of related experience with a bachelor s degree in computer science, Information Science or Engineering.
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