Job#: 3035700 Job Description: Field Engineer
Location: Northern VA, Virginia (Partial Remote)
Employment Type: Contract to Perm
Role Overview
We are seeking a Field Engineer to support customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and a strong understanding of data center operations. This position involves a comprehensive 16-week training program to prepare the candidate for independent fieldwork.
Key Responsibilities
- Troubleshoot and resolve issues across IT infrastructure, including multi-vendor enterprise systems, servers, storage, and networking.
- Perform rack and stack, hardware installations, disk drive and memory replacements, and hot swaps.
- Utilize software tools for daily operations and troubleshooting within a data center environment.
- Provide client-facing support with professionalism and technical expertise.
- Analyze, troubleshoot, and resolve issues using systems analysis techniques and procedures.
- Perform high volume/low impact tasks efficiently and with minimal guidance.
- Document daily activities and maintain communication with management and peers.
Training Program
A mandatory 16-week training period is required. This includes 8 weeks of virtual instruction and 8 weeks of on-the-job training with team leads. Part of this training will be conducted in person in Alpharetta, GA, and Colorado Springs, CO, with travel provided. After completion, the resource will be added to an on-call rotation, which occurs for a full week every 3-7 weeks as needed.
Required Qualifications
Experience: An Associate's Degree in computer science or a related field with 3-5 years of technical experience, or 5-7 years of relevant professional experience without a degree. This includes 2-3 years of hands-on break/fix experience with servers, cabling, workstations, and routers/switches.
Technical Skills: Must be proficient in replacing hardware components such as disk drives and memory DIMMs. A basic understanding of storage theory, server layout, and network concepts is required. Familiarity with various computer applications and software tools is necessary. Ability to operate manual and power hand tools.
This role requires travel up to 50-75% within a 300-mile radius of home, with mileage reimbursement. Must be able to pass a drug screening, criminal background check, and credit check. Must be able to lift up to 40 lbs. Willingness to work overtime and weekends with advance notice is required.
Preferred Qualifications
- Prior experience working in data center environments, including rack-and-stack work.
- CompTIA A+ certification is preferred.
- Experience with pallet jacks and data center server lifting tools.
Compensation & Benefits
The pay rate for this position is between $22.00 and $25.00 per hour. Our benefits package includes medical, dental, and vision insurance, a 401K program, an employee stock purchase program, and a health savings account. Professional development resources, including an on-demand training program and access to certification preparation materials, are also available.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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