Must-Have Skills
Dell PowerEdge Server Hardware (Mandatory / Non-Negotiable)
Rack & Stack experience
Server break/fix, hardware replacement & troubleshooting
Key Responsibilities
Perform on-site break/fix support for Dell PowerEdge AI servers.
Diagnose hardware failures and replace components such as motherboards, memory, CPUs, power supplies, storage devices, and other server hardware.
Perform Rack & Stack installations, hardware upgrades, firmware updates, and preventive maintenance.
Execute hardware swaps and server replacements with minimal downtime.
Conduct system health checks and environmental assessments.
Coordinate with logistics teams for replacement parts and inventory management.
Work closely with engineers, customer success teams, and field service managers to resolve complex technical issues.
Perform root cause analysis and recommend preventive solutions.
Maintain accurate service documentation, inventory records, timecards, and expense reports.
Participate in on-call support and travel to customer locations as needed.
Mentor junior technicians and contribute to knowledge sharing.
Ideal Background
Strong hands-on experience with Dell PowerEdge server hardware
Experience in Data Center Operations
Server Break/Fix and Hardware Maintenance
Rack & Stack deployments
Hardware diagnostics and component replacement
Firmware upgrades and server troubleshooting
Excellent communication and customer support skills
Willingness to travel extensively
Work Environment
Enterprise AI Data Center
Long-term assignment supporting next-generation GenAI infrastructure
Fast-paced, customer-facing field support role
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