Financial ServiceNow Solution Architect

Remote • Posted 11 hours ago • Updated 11 hours ago

Contract W2

Contract Independent

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Financial Services Operations (FSO)
Card Dispute Management
Customer Service Management (CSM)
FSO
Scripting
Service Management
ServiceNow

Summary

Key Responsibilities

Provide hands-on technical leadership and architectural guidance across ServiceNow implementations.
Design high-level solution architectures and maintain detailed views of system integrations and platform health.
Collaborate with Business Analysts and Developers to translate business needs into technical solutions.
Ensure adherence to governance policies and licensing boundaries.
Conduct configuration reviews, health scans, and sprint-based design/code reviews.
Resolve technical escalations and support defect management.
Maintain and communicate a technical implementation roadmap.
Lead workshops, contribute to best practices, and support training paths for team development.
Assist with configuration migration and platform upgrades.
Work within ServiceNow NOW learning framework and best practices.

Technical Expertise

Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.
Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.).
Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).
Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.
Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.
Strong analytical, problem-solving, and UI design skills.
Hands-on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.

Qualifications

10–14+ years of ServiceNow experience, including 2–4 years in solution implementation.
Proven track record in designing and implementing FSO Dispute solutions.
Experience working with enterprise architecture teams and Agile methodologies.
Solid understanding of ITIL and service management frameworks.
Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD / ITSM etc.) plus FSO Dispute Management Accreditation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172961
Position Id: 8909858
Posted 11 hours ago

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