Genesis10 is currently seeking a Manager, Conference & AV Technology for a direct-hire position with a leading law firm located in Washington, DC. This is a hybrid position.
Compensation: $124,000.00 - $164,000.00 per year, W2, based on experience and qualifications
Position Overview: This role is responsible for the technical and operational support of all conference services, including audio-visual computer equipment and related activities. The Manager will oversee the conference technology asset inventory, equipment maintenance, and lead the Conference Technology team to ensure exceptional service delivery.
Primary Responsibilities: - Design and implement support policy and procedures for the Conference Services team
- Manage and support the Conference Technology team with day-to-day tasks
- Work and coordinate with the Director of Administration, Receptionists, Operations, Front Desk staff, and Catering Services to ensure excellent Conference Service is provided
- Determine the cause of customer dissatisfaction involving conference technology and make immediate corrections
- Keep management informed of all equipment problems and their resolution
- Develop and maintain procedures governing the operation and maintenance of all Conference Technology equipment
- Develop baseline measurements of support activity and periodically review and re-measure
- Oversee the overall direction, coordination, improvement, and evaluation of Conference Technology
- Participate in planning, policy, and decision-making discussions involving production and system availability
- Continually improve technical proficiency through research and training
- Collaborate with other offices to ensure uniform conference technology is utilized
Core Requirements: - Bachelor's Degree in Computer Science or Information Systems; equivalent training and experience may substitute for education
- Minimum of five years of directly related experience, including a minimum of three years supervising others
- Strong background with A/V systems, network skills, and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc)
- Understanding of basic networking technology
- Advanced hands-on experience with video conferencing technologies such as Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control systems, IP Protocols, Bridging services, and VoIP
- Strong administrative, organizational, and Microsoft Office skills
- Demonstrated ability to communicate persuasively, both orally and in writing
- Ability to provide quality client service to both internal and external contacts
- Ability to appropriately delegate work to others to meet deadlines and objectives
- Ability to lead others effectively in a team environment
- Ability to analyze and interpret information from a variety of sources to solve complex problems
- Ability to safely lift, move, and carry items weighing up to 50 lbs
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20 years
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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