Description
We are looking for a skilled and proactive Help Desk Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance.
Responsibilities:
Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality.
Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance.
Install, test, and upgrade system software and hardware components to meet organizational needs.
Configure software settings and resolve technical issues to enhance user experience.
Create and maintain detailed documentation for IT infrastructure and troubleshooting processes.
Diagnose and resolve computer errors, providing timely technical support to end-users.
Troubleshoot and resolve issues related to software, hardware, and basic network configurations.
Train users on the setup and operation of new technologies to maximize efficiency.
Install, configure, and upgrade PC software, operating systems, and related tools.
Utilize specialized help desk software to remotely access user systems and address complex technical issues.
Requirements
Minimum of 2 years of experience in a help desk or IT support role.
Proficiency in Active Directory and Microsoft Windows operating systems, including Windows 10 and Windows 11.
Strong troubleshooting skills to resolve technical issues effectively.
Familiarity with service desk ticketing systems, such as Freshservice.
Knowledge of Microsoft Office 365 and its applications.
Ability to diagnose and resolve hardware, software, and basic network problems.
Excellent communication skills to assist and train end-users.
Detail-oriented with the ability to maintain accurate documentation of IT processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03340-0013420166
- Posted 1 day ago
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