Conversational AI GECX Sr. Developer - Remote Role

Hi,

This is Jaydeep Singh from Empower Professionals, we have an 100 percent remote opportunity.

Role: GECX Sr. Developer

Locations: 100% Remote

Duration: 12+ Months Contract

Key Responsibilities:

• Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES
• Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX)
• Implement multi-channel conversational experiences (chat, voice, telephony)
• Integrate conversational agents with backend systems via APIs, webhooks, and cloud services
• Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions
• Design and optimize intents, entities, and conversation flows
• Build context-aware and adaptive AI agents using modern agentic frameworks
• Collaborate with UX designers, product managers, and business stakeholders
• Ensure performance optimization, monitoring, and continuous improvement of AI solutions
• Apply best practices in security, scalability, and maintainability

Required Skills & Qualifications:

Core Expertise

• Strong hands-on experience with:
• Google CES (Customer Engagement Suite)
• Dialogflow CX / ES
• Playbooks & conversational orchestration
• GE4CX (Generative AI for Customer Experience)

AI & Agentic Systems:

Experience building:

• Agentic AI solutions
• Autonomous or semi-autonomous AI agents
• Multi-step reasoning conversational systems

Understanding of:

• LLMs, prompt engineering, grounding techniques
• RAG (Retrieval-Augmented Generation)

Google Cloud Platform:

Strong understanding of:

• Google Cloud Platform architecture and services
• Vertex AI
• Cloud Functions / Cloud Run
• Pub/Sub
• BigQuery
• Experience in deploying cloud-native applications

Development Skills:

• Proficiency in Python, JavaScript, or Java
• Experience with REST APIs, microservices, and integrations
• Familiarity with CI/CD pipelines and DevOps practices

Thanks,

Jaydeep Singh Raghav Technical Recruiter | Empower Professionals

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