Desktop Field Technician

PROLIM Global Corporation () is hiring a Desktop Field Technician for The City of Phoenix, Aviation Department.

Position: Desktop Field Technician

Location: Phoenix, AZ - Onsite initially, then Hybrid (4 days onsite, 1 day remote)

Schedule: Monday – Friday | 8:30 AM – 5:00 PM MST

We are looking for a skilled Desktop Field Technician/Senior Desktop Support Specialist to join the City of Phoenix Aviation Department''''s End Device Team.

ABOUT THIS POSITION

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks. 

Responsibilities will include but not limited to:

•         Responding to helpdesk tickets in a large enterprise environment.

•         Installing and maintaining desktop computer and server hardware and software.

•         Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.

•         Performing installation and patching of Windows operating systems.

•         Submitting weekly status reports to supervisor.

•         Support large conference room Audio/Visual equipment. 

•         Mobile device support including working understanding of mobile device management tools.

•         Preparing workstation and laptop images and deployment of devices.

•         Participate in afterhours/weekends on call rotation.

•         Support Audio/Video conferencing equipment. 

JOB REQUIREMENTS

•         A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.

•         One year of Active Directory experience.

•         Experience with ServiceNow ticketing software.

•         Experience with Tanium or Workspace One MDM.

•         Experience providing technical support for Microsoft Windows and Office in a network environment.

•         Experience with preventive maintenance and procedures of workstations and laptops

•         Solid troubleshooting skills in desktop computer hardware and software.

•         Experience creating and improving technical documentation; documenting the system specifications and design.

•         Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

•         The successful candidate must pass a federal background check.

•         Only the highest qualified candidates will be considered.

•         Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.

•         Candidate should be able to safely lift 50 pounds. 

•         Must possess and maintain a valid Arizona driver’s license with a clean record.

Requirements:

·         Must reside in the Phoenix, AZ area by the start date

·         Must be able to pass a federal background check

·         Must possess a valid Arizona driver''''s license with a clean record

·         Ability to lift up to 50 lbs.

Apply now for immediate consideration.

Send your updated resume and contact details to:

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.