Responsibilities:
Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).
Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.
Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.
Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.
Experience:
10+ years of Salesforce solution architecture experience
5+ years specific to Experience Cloud or complex portal architectures.
Day-to-Day Job Duties:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership:
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management:
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality:
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience with deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience, Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience, hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
Salesforce Certified Experience Cloud Consultant (required).
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