Title: ServiceNow Enterprise Service Management
Location : Chicago, IL (Onsite)
Open rate - Need Sr candidates ( Architect level )
Subject Line: “Consultant Name” – “Job Title” – “Job Location” – “Client Name”
Key Responsibilities:
Own end to end solution design for ESM capabilities on ServiceNow, ensuring functional needs
are met through scalable, compliant solutions aligned to the Golden Instance architecture.
Oversee solution design for specific ESM capabilities or functional waves (e.g. Finance,
Procurement, IT).
Review and validate the design coming from System Integrators and ensure design
Integrity.
Ensure consistent design patterns across IT, HR, Finance, Legal, etc. as they onboard
to the Golden Instance.
Ensure designs align to ServiceNow OOTB capabilities and reuse shared platform components
Participate in Architecture Review Board (ARB) reviews, bringing forward solution designs and
trade offs.
Identify where functional needs require architecture decisions or exceptions, escalating
Appropriately.
Partner closely with Development, Integration, and Testing Leads to clarify design intent and
resolve design time issues.
Validate that delivered solutions match approved designs and meet functional intent\