Voice Services Telecom / UC Engineer

Hybrid in Quincy, MA, US • Posted 1 day ago • Updated 8 hours ago
Contract Independent
Contract W2
No Travel Required
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • Voice
  • "MS teams"
  • e911
  • IVR

Summary

  • Strong MS Teams Voice architecture and administration
  • UCaaS / CCaaS experience
  • IVR and call flow design
  • SIP, SBC, PSTN, dial plans, call routing
  • Telecom carrier management (SIP trunking, number porting, etc.)
  • e911 compliance experience
  • General IP telephony and PBX background
  • Some Avaya is a plus

 

Responsibilities:

  • Primary Administration role for all aspects Microsoft TEAMS Voice Architecture, and voice service administration,
  • Delivers system/user installations, maintenances, MACD,
  • Administration and Maintenance of DID and Toll-Free Number management
  • Responsible for maintaining and improving Vendor / Telecom Carrier relationship
  • Conducts bi-annual testing and validation of e.911 Services and compliance.
  • Knowledge of various Voicemail Platform administration and integration.
  • Maintain telecom standards, collaborate with the C&A portfolio team for IVR development, Call flow design and integration.
  • Defines, documents, and puts into effect telecom system configuration standards
  • Present/collaborate complex topics to all levels of staff
  • Define and deliver continuous improvement initiatives for Telecom Voice Services Business Units.
  • Demonstrates collaborative leadership and be the advocate for the network and voice team.

Regards,

 

Raj Dakshinapu | Recruiter, Dotcom Team LLC

Phone:

Web:  | Email:

2023 Best Places to Work – Boston Business Journal

Minority Certified – Boston Business Journal’s Top Ten 2022, 2023

Certified National Minority Supplier – NMSDC

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10361906
  • Position Id: 8917130
  • Posted 1 day ago
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