IT Support TechnicianPosition OverviewAn IT Support Technician is needed to provide advanced technical assistance within a fast-paced support environment. This role serves as an escalation point for the service desk, supporting hardware, software, and networked devices through phone, ticket, email, remote tools, and hands-on troubleshooting. The technician will assist with installations, repairs, and device deployments while maintaining strong customer service and adaptability.
Key Responsibilities- Assist technical staff with installation and repair of printers, video conferencing equipment, and various peripherals.
- Respond to user inquiries via phone, ticket, and email in a timely and professional manner.
- Perform advanced troubleshooting for desktop and laptop hardware and software issues.
- Support documented Level 3 tasks using established runbooks or knowledge base materials.
- Escalate complex issues with clear documentation of steps taken.
- Suggest improvements to processes, workflows, and support procedures.
- Maintain up-to-date knowledge of supported products and services.
- Participate in device imaging, deployment, and configuration activities.
- Support mobile devices, including phones and tablets.
- Perform basic account administration and assist with routine system tasks.
- Collaborate with networking and infrastructure teams when needed.
- Complete additional tasks as assigned.
Required Experience & Skills- At least 5 years of IT support experience.
- Strong proficiency in hardware troubleshooting and repair.
- Experience supporting networked printers and resolving related issues.
- Familiarity with device imaging and deployment processes.
- Ability to support desktops, laptops, and mobile devices.
- Basic understanding of account administration and cloud-based environments.
- General networking knowledge helpful for cross-team collaboration.
- Proficiency with common productivity applications.
Soft Skills- Friendly, outgoing, and customer-focused demeanor.
- Ability to stay composed in challenging environments.
- Adaptability to shifting priorities and daily changes.
- Strong punctuality and reliability.
- Self-motivated with a proactive approach to problem solving.
Preferred Qualifications- Experience in a managed services environment.
- Technical certifications such as A+ or similar credentials.
Work Environment- On-site role with hands-on support responsibilities.
- Requires flexibility and the ability to handle a wide variety of tasks.
- Collaboration with both local and remote technical teams.
Job Type & LocationThis is a Contract to Hire position based out of Bristol, IN.
Pay and BenefitsThe pay range for this position is $20.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Bristol,IN.
Application DeadlineThis position is anticipated to close on Feb 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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