Anagha Techno Soft
Anagha Techno Soft

ServiceNow Architect / Delivery Manager (CSM Pro+) | Contract | Remote

Remote • Posted 13 hours ago • Updated 13 hours ago
Contract Independent
Contract W2
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • Agile
  • Communication
  • Configuration Management Database
  • Continuous Improvement
  • Field Service Management
  • Global Delivery
  • IT Asset Management
  • IT Program Management
  • IT Service Management
  • Leadership
  • Management
  • Offshoring
  • Program Management
  • Roadmaps
  • SAFE
  • SOAP
  • Scalability
  • ServiceNow
  • Software Design
  • Solution Architecture
  • Stakeholder Management
  • Team Management
  • Technical Drafting
  • Workflow

Summary

Job Title: ServiceNow Architect / Delivery Manager (CSM Pro+)

Location: Remote (PST Hours) | West Region Hybrid

Duration: 12+ Months Contract

Employment Type: Contract

Job Overview

We are seeking an experienced ServiceNow Architect / Delivery Manager with strong expertise in CSM Pro+ to lead end-to-end implementation and delivery across enterprise workflows.

This role requires a hands-on architect who can also manage offshore/onshore teams, provide technical program leadership, and ensure alignment with business objectives and ServiceNow best practices.

Key Responsibilities

  • Lead architecture and implementation of ServiceNow CSM Pro+ solutions
  • Define solution architecture, data models, workflows, and integration patterns
  • Drive technical design sessions, roadmap planning, and architecture reviews
  • Oversee end-to-end delivery, ensuring quality, scalability, and timely execution
  • Translate business requirements into technical solutions and designs
  • Collaborate with developers, admins, and stakeholders for successful delivery
  • Provide technical program management oversight (timelines, risks, dependencies)
  • Lead and manage offshore/onshore teams in a global delivery model
  • Establish governance, best practices, and continuous improvement processes

Required Skills

  • 8+ years of ServiceNow experience (architecture & solution design)
  • Strong expertise in ServiceNow CSM Pro+ (case management, workflows, integrations)
  • Experience in technical project/program management or delivery leadership
  • Strong knowledge of ITSM, CMDB, and enterprise integrations (REST/SOAP/MID Server)
  • Proven ability to lead cross-functional and distributed teams
  • Excellent communication, stakeholder management, and leadership skills

Nice to Have

  • Experience with FSM, ITAM, or additional ServiceNow modules
  • Exposure to Agile / SAFe environments
  • Experience working with enterprise-scale implementations

Additional Details

  • Must be comfortable working in PST time zone
  • Strong preference for candidates with offshore team management experience
  • This is a high-priority role with quick interview turnaround
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91163035
  • Position Id: 8938349
  • Posted 13 hours ago

Company Info

About Anagha Techno Soft

Anagha Techno soft is a reputable company specializing in IT services and staff augmentation. With a commitment to delivering cutting-edge solutions and top-notch services, Anagha Techno soft caters to a diverse clientele ranging from small businesses to large enterprises.

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