Duration: 12+ Months
Location: MN-Oak Park Heights, Hybrid 1-2 days onsite
Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Support Engineer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities:
Daily Operations and Incident Management
Log, track, and resolve incoming ServiceNow tickets ensuring timely and accurate case handling
Monitor the inbox for Splunk alerts and system notifications, perform appropriate corrective actions to prevent or mitigate operational impacts
Run sync and pending reports to proactively identify, diagnose, and address emerging system issues
Monitor, validate, and re?drop failed XML files, ensuring data integrity and workflow continuity
Cross?Team Collaboration
Work closely with IT teams to troubleshoot system interactions and minimize service disruptions
Participate actively in agile ceremonies, including daily standups, sprint planning, refinements, sprint reviews, and retrospectives
Present Jira items and provide ongoing updates
Technical Troubleshooting and Analysis
Use Postman to send retriggers for OTT, Salesforce JSON, Backorders, and Missing Uploads to ensure accurate and timely system synchronization
Reproduce production bugs in lower environments and document detailed replication steps
Create comprehensive Jira bug reports outlining impact, suspected root causes, and recommended fixes
Identify recurring issues and propose enhancements to improve system stability, workflow efficiency, and user experience
Qualifications:
Experience with SQL Developer and Microsoft SQL Server
Proficiency using Splunk for monitoring and log analysis
Strong skills in Postman for API testing, validation, and retriggers
Knowledge of Jira and Agile methodologies
Strong Excel skills for data analysis and reporting
Excellent communication skills, able to work effectively with both technical and non?technical users
Ability to prioritize and manage multiple tasks in a fast?paced environment
Strong problem?solving mindset with a focus on root cause analysis
Willingness to learn new technologies and adapt to evolving business needs
Effective collaborator able to work well across diverse teams
The salary range for this role is $75,000 to $110,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10120009
- Position Id: 202601260000087820
- Posted 5 hours ago
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