Sr. Installtion Engineer

Sr. Installation Engineer

Location: On-site at Edward Hines Jr. VA Hospital

Travel: Up to 50%, typically short trips but may extend 1 4 weeks in support of VA EHR deployment and training. Frequent travel by vehicle required; occasional air travel. Must possess a valid driver's license.

Clearance: Ability to obtain a Department of Veterans Affairs Public Trust

Join our team as a Sr. Installation Engineer and play a critical role in supporting the VA's Electronic Health Record (EHR) deployment and training requirements. You will oversee a team of on-site technicians, manage workload, and ensure seamless connectivity at various training sites. When not traveling, you will work at the local VA performing daily helpdesk, system administrator, and network on-site tasks. This role combines technical leadership with hands-on problem-solving and exceptional customer service delivery.

Responsibilities:

• Oversee a team of on-site technicians supporting the VA's EHRM deployment and training project
• Manage workload including setup of equipment at various training sites
• Verify each computer has the most current VA image and ensure availability for scheduled security scans and updates
• Configure network connectivity in training rooms and install computer peripherals at each training seat
• Configure and manage baseband network connectivity, internet connectivity, and Wi-Fi hardware, including issue resolution
• Perform hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution
• Manage inventory and network connectivity at each training site, ensuring connectivity during all training sessions
• Provide support during installations and ongoing issue resolution, with potential for on-site support tasks
• Operate with limited supervision

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or equivalent with 10 years of experience; or 18 years of relevant professional experience in lieu of a degree
• 5+ years of experience designing, analyzing, configuring, or troubleshooting IP networks
• Experience managing technical teams
• Experience with Wi-Fi hardware configuration, management, and issue resolution
• Experience with network hardware installation, configuration, management, and issue resolution
• Experience with hardware and software support, troubleshooting, system imaging, break-fix, and deployment projects
• Experience writing reports and deliverables
• Familiarity with network technologies, analyzing network traffic, and determining network issues
• Excellent customer service, written, and verbal communication skills
• Ability to travel up to 50% and meet travel requirements

Nice to Have:

• Strong critical thinking and error assessment capabilities
• Experience with Microsoft Windows desktop deployments
• Experience as IT Helpdesk Tier 2
• Existing Public Trust clearance