Engineer, NOC

• Posted 22 hours ago • Updated 10 hours ago

Full Time

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Reporting
IT Management
Accountability
Operational Excellence
Exceed
Collaboration
Network Operations
iCIMS
IT Operations
Customer Experience
KPI
Forecasting
NOC
Network
Incident Management
Service Operations
Research
Communication
Management
System Requirements
Scripting
Python
Java
Scalability
Documentation
Performance Metrics
Innovation
Production Support
Leadership
Amazon Web Services
Cloud Computing
Microsoft Azure
Google Cloud
Google Cloud Platform

Summary

Job Overview

The NOC Lead, reporting to the NOC Manager, will provide strategic and technical leadership to a team of Principal Engineers and Engineers. This role is accountable for ensuring the stability and functionality of applications, batch processes, network, and infrastructure components. The Lead will drive operational excellence by maintaining maximum availability (99.9%-99.99%), overseeing incident management, and ensuring timely resolution of escalations to meet or exceed established SLAs. Additionally, this position will guide the team in implementing best practices, fostering collaboration, and delivering continuous improvements across the NOC environment.

The Network Operations Center (NOC), a key part of iCIMS Technical Operations, is dedicated to monitoring applications and infrastructure to deliver an exceptional customer experience. The team ensures optimal performance by validating availability, coordinating cross-functional event responses, and communicating any customer-impacting incidents. Additionally, the NOC analyzes key performance indicators (KPIs) to forecast future trends and provide initial recommendations to the engineering team.

The Lead, NOC reports to the NOC Manager, will be responsible for maintaining the functionality of applications, batch processes, network, and infrastructure components. This role ensures maximum availability (99.9%-99.99%) and drives timely resolution of incidents or technical escalations to meet established SLAs.

Responsibilities

Success Metrics

Ensure Production Stability: Monitor availability and performance across the entire production environment to maintain optimal operations. Off hours support as needed
Leverage Monitoring Tools: Track cloud resource utilization and performance metrics to identify trends and potential issues proactively.
Data-Driven Insights: Generate regular performance reports and recommend enhancements based on detailed analysis.
Incident Management Excellence: Lead the restoration of normal service operations swiftly, including assessment, research, escalation, communication, and resolution management.
Execute Production Changes: Implement necessary changes to support both internal and external customer needs.
Operational Support: Provide effective triage and resolution for operational support requests.
Documentation & Standards: Review and refine SOPs, policies, procedures, and system requirements to ensure accuracy and relevance.
Automation Development: Create and maintain automation scripts using Python and Java to streamline processes and reduce manual effort.
Infrastructure as Code (IaC): Apply IaC practices to improve deployment efficiency, consistency, and scalability.
Comprehensive Documentation: Prepare detailed electronic documentation, including SLAs, performance metrics, installation guides, and implementation guides.
Reduce Manual Work: Identify repetitive tasks and implement automation solutions to eliminate inefficiencies.
Performance Reviews: Participate in monthly metric reviews to support uptime goals of 99.9%-99.99%.
Drive Innovation: Demonstrate passion, initiative, and urgency in seeking innovative solutions and resolving issues effectively.

Qualifications

Technical Expertise

8+ years in administration and production support experience with on-call responsibilities
10+ years of strong Cloud provider experience and demonstrated knowledge
6 Years Leadership Experience
1 Certification in any Technical Area
Observability tooling experience

Preferred

Preferred Qualifications

Experience with AWS / AWS Certifications
Exposure to other cloud technologies like Azure and Google Cloud Platform

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10526121
Position Id: 6417
Posted 22 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Sr. Site Reliability Engineer

Dublin, County Dublin

•

Today

Job Overview We are seeking an experienced Sr. Engineer, Site Reliability (SRE) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will provide hands-on technical expertise in incident response, system optimization, and reliability engineering practices across

Full-time

Sr. DevOps Engineer

Dublin, County Dublin

•

Today

Job Overview We are seeking an experienced Sr. Engineer, DevOps to play a key role in ensuring the stability, scalability, and automation of our CI/CD pipelines, infrastructure, and deployment processes. This position combines deep technical expertise with a strong focus on best practices, driving improvements across our global SaaS platform. The Senior Engineer will collaborate closely with development and operations teams to optimize workflows, enhance reliability, and implement cutting-edge

Full-time

SRE End User Services Product Owner

Remote

•

Today

The NMCI Service Management Integration and Transport (SMIT) group at Leidos has an opening for a Site Reliability Engineer to focus on the reliability, performance, and scalability of complex distributed systems. Under the SMIT Contract, the Leidos team is responsible for the core backbone for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, seat support services, and data transport. The SRE will also develop and execute te

Full-time

USD 92,300.00 - 166,850.00 per year

Managing Director - Network Operations Group

No location provided

•

Today

Overview Job Title: Managing Director - Network Operations Group Cayuse Company: Cayuse Commercial Operations Location: Remote Department: Business Development/IT Salary: $160,000.00 - $220,000.00 Travel: Less than 25% The Work The Managing Director - Network Operations Group will be responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and reve

Full-time

Depends on Experience

Search all similar jobs