Position: UX Researcher
Location: Chicago, Illinois
Duration: Ongoing Longterm Contract
Job ID: 173904
Job Overview: The Senior UX Researcher will play a pivotal role in the UX team, acting as a leader and advocate for user experience research processes from discovery through design delivery. This role involves defining strategies, developing and executing research plans, applying appropriate methodologies, and reporting findings to translate user insights into actionable recommendations. The researcher will focus on creating a best-in-class user experience for frontline employees, transforming unmet user needs and business opportunities into successful product launches.
Responsibilities: - Facilitate, direct, and solicit feedback during design reviews.
- Develop data collection efforts and oversee data analysis and synthesis using industry-standard techniques.
- Design and implement research studies, including developing methodologies and data collection instruments.
- Lead, plan, and execute field visits to shadow users in ethnographic states.
- Develop, prepare, and deliver research reports, presentations, and other research deliverables.
- Analyze research findings across products and provide actionable insights to stakeholders.
- Maintain and advocate for the research repository.
- Strategize and collaborate with cross-functional teams to integrate research findings into decision-making processes.
- Lead and plan workshops using established workshop frameworks.
- Mentor researchers and provide guidance on research best practices.
- Actively contribute to team culture and research operations.
- Stay abreast of emerging trends and methodologies in the field of research.
Qualifications: - Strong critical thinking and creative problem-solving skills.
- Excellent communication skills with the ability to articulate strategic research objectives to stakeholders, IT partners, and design team members.
- Ability to communicate research results, graphically depict data, and justify methods and approaches both orally and in writing.
- Extensive knowledge of usability and user experience research tools and techniques (e.g., field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.).
- Strong project management and negotiation skills.
- Strong moderation skills and methods for group facilitation and consensus building.
- Ability to work independently, in a team, and with or without direction.
- Related experience in fields such as human factors, interactive design, information architecture, and/or market research is a plus.
- Experience creating user personas and journey maps to support a user-centered design methodology.
- 4+ years of research experience with multifaceted responsibilities.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5,000 professionals serving clients across the U.S. and Canada. For more information, visit ;br>
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Pay Range: $60-70 per hour - W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role; the cost of labor in the market; the candidate's skills, education, training, credentials, and experience; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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