Hosted Trial Program Manager

RESPONSIBILITIES:
Kforce is immediately adding a full-time Hosted Trial Program Manager in support of our industry leading technology development client in Spring, TX. Our client is seeking candidates who are driven to make positive changes to the way people live and work by creating breakthrough technology solutions.

Overview:
The Hosted Trial Program Manager is responsible for the end-to-end oversight, operational excellence, and continuous improvement of the hosted trial program. This role ensures that the program runs smoothly, stakeholders remain aligned, and participants have consistent, high-quality experiences.

The Program Manager will act as the central point of coordination across cross-functional teams, driving accountability, transparency, and execution. This includes managing program workflows, tracking performance, ensuring accurate documentation is maintained, and delivering regular reporting on program health and outcomes. A key focus of this role is to evaluate the current program structure, identify gaps or inefficiencies, and implement process improvements that enhance scalability, reliability, and stakeholder satisfaction.

Responsibilities:
* Oversee the end-to-end hosted trial program lifecycle
* Coordinate across sales and cross-functional stakeholders to ensure alignment
* Facilitate recurring program status meetings and communications
* Track and report on key program metrics, including trial volume, conversion rate, and time-to-close
* Monitor program performance and identify trends, risks, and opportunities
* Work with SMEs to ensure accurate and up-to-date program documentation
* Ensure consistency and governance across the program
* Provide regular reporting and insights to leadership and stakeholders
* Surface actionable recommendations based on data and program observations
* Support prioritization and execution of program improvement initiatives
* Manage program capacity and visibility (up to ~50 concurrent trials)

REQUIREMENTS:
* Proven experience in program or project management
* Experience tracking and reporting on funnel metrics and performance KPIs
* Familiarity with CRM and sales pipeline concepts (Salesforce experience preferred)
* Strong ability to manage cross-functional stakeholders and drive alignment
* Analytical mindset with the ability to interpret data and generate insights
* Excellent communication skills, including meeting facilitation and executive reporting
* High attention to detail and strong documentation discipline
* Strong organizational skills and ability to manage a steady operational cadence
* Comfort working with basic intake and tracking tools (e.g., Microsoft Forms, dashboards)
* Ability to identify process gaps and drive continuous improvement

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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