Job Title- Remote Entry Level IT Support Desk
Pay Range- $15- $17/hr
This role is ideal for early-career candidates looking to build a foundation in IT support within a professional enterprise environment.
The position is centered around phone-based troubleshooting and ticket resolution, supporting employees with technical issues and ensuring timely resolution through structured processes. Candidates will work primarily remotely, collaborating, with occasional onsite support for infrastructure-related needs.
This is a high-visibility, high-impact support role with the opportunity for full-time conversion based on performance.
Day to Day in the role (responsibilities):
- Handle approximately 10 inbound support calls per day
- Manage and close approximately 10 tickets daily
- Provide consistent ticket updates in ServiceNow
- Troubleshoot user issues related to systems, access, and connectivity
- Perform Active Directory tasks (password resets, user support)
- Assist with MFA setup and troubleshooting
- Assist with software deployment (SCCM) and endpoint support
- Troubleshoot VPN connectivity issues (FortiClient preferred)
- Occasionally provide onsite support for:
- WAP installations / upgrades
- Server refreshes and major issues
Must Haves:
- Bachelor s Degree in relevant major (IT, MIS, Computer Science, etc.)
- 0 2 years of experience (internships or entry-level IT roles acceptable)
- Basic knowledge of IT support / help desk functions
- Strong communication skills (especially phone support)
- Comfortable handling inbound calls and ticket volume
- Ability to follow structured processes and document work clearly
Plusses:
- Familiarity with a ticketing system (ServiceNow preferred)
- Experience with MFA setup / troubleshooting
- Exposure to Intune / Conditional Access
- Experience with SCCM (software deployment)
- VPN troubleshooting experience (FortiClient)
- Previous customer-facing experience (call center, retail, hospitality)
- IT certifications (CompTIA A+, Network+, etc.)
- Campus IT help desk or internship experience
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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