SFDC Product Owner

Responsibilities:

Product Ownership:

• Owns and manages the Salesforce product backlog, ensuring alignment with business objectives, data strategy, and client priorities.
• Defines and maintains product vision, roadmap, and release plans across Salesforce platforms including Sales Cloud, Service Cloud, and Experience Cloud.
• Translates business and data requirements into well-defined user stories with clear acceptance criteria.
• Prioritizes backlog items to maximize business value while balancing scope, timelines, dependencies, and risks.
• Collaborates with Salesforce Architects, Data Leads, and Technical Leads to validate solution feasibility and design alignment.

Scrum Master And Agile Leadership:

• Facilitates Agile/Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coaches teams on Agile principles, Scrum practices, and continuous improvement methodologies.
• Removes impediments, manages delivery risks, and shields teams from external disruptions.
• Tracks and reports Agile metrics such as velocity, burndown, burn-up, and release progress.
• Drives Agile maturity and consistent execution across Salesforce delivery teams.

Stakeholder And Delivery Management:

• Acts as the primary point of accountability across business stakeholders and Salesforce delivery teams.
• Facilitates requirement workshops, backlog refinement sessions, and release planning discussions.
• Provides transparent updates to leadership on delivery status, risks, dependencies, and mitigation plans.
• Ensures alignment with enterprise governance, security, compliance, and quality standards.

Salesforce Responsibilities:

• Ensures alignment with Salesforce best practices and standard platform capabilities.
• Supports UAT planning, execution, and business sign-off for Salesforce releases.
• Coordinates with Salesforce Admins, Developers, QA, Integration, and Data teams across global delivery models.
• Ensures production readiness, cutover planning, and post-go-live stabilization.

Education:

• Bachelor s degree in Information Technology, Business, or a related field preferred.

Required Qualifications:

• 8+ years of overall IT experience.
• 5+ years of experience as a Product Owner and/or Scrum Master.
• Strong experience with Salesforce platforms including Sales Cloud, Service Cloud, and Experience Cloud.
• Experience managing enterprise stakeholders and cross-functional teams.
• Hands-on experience with Agile tools such as JIRA and Confluence.
• Excellent communication, facilitation, prioritization, and decision-making skills.

Preferred Qualifications:

• Salesforce certifications (Administrator, Sales Cloud, Service Cloud, Business Analyst).
• Scrum certifications such as CSM, PSM I/II, or SAFe Agilist.
• Experience in Healthcare, Insurance, or large enterprise environments.
• Experience working in onshore-offshore delivery models.
• Exposure to Scaled Agile / SAFe frameworks.

Soft Skills And Leadership Traits:

• Strong business and data-driven mindset with outcome-oriented thinking.
• Ability to balance strategic vision with execution discipline.
• High ownership, accountability, and stakeholder confidence.
• Collaborative, adaptable, and delivery-focused leadership style.