Manager, Financial Systems Support, GIFT

Manager, Financial Systems Support, GIFT- Permanent - Doral, FL - Pay ($135000.00 -$145000.00)

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our client is seeking a Manager, Financial Systems Support, GIFT in Doral, FL.

Role Description

The Manager, Financial Systems Support is responsible for supporting Oracle EBS R12.2 application and other financial systems. The Manager will work closely with local administrators at Brands and other GFIT teams. The ideal candidate will have Functional and Technical expertise in Oracle EBS R12.2, should have the experience supporting EBS Financials modules at global level.

Manage Incidents daily with third party support provider and ensuring timely resolution of incidents with acceptable resolution recommendations within our agreed upon Service Level Agreement. As part of the incident management, analyze recurring incidents and address it through Problem Management and propose a root cause fix to the issue.
Manage change requests (CR) daily to ensure timely and competent solutions. This requires review of proposed implementation, Impact analysis, back out plan for all the change requests, present CRs to the Change Review Board (CRB) and obtains necessary approvals before providing approval to third party support provider to work on them. Review CRs pending for business approval and obtain an ETA from the users. Ensure the CRs are being approved for Production, if any related to a project or a specific timeline.
Responsible for communicating with Brands to address incidents or change requests, holding meetings with Brand representatives for prioritizations. This includes meeting with all Brand leads individually to understand the priorities on Incidents/CRs and accordingly inform to the third-party support provider. Other support action is to highlight any change impacting all or multiple Brands and address any concerns with the changes.
Manage Services Requests (SRs) in Oracle and escalate as needed. This requires meeting with team to understand all the open SRs with Oracle, ensure team is getting timely response from Oracle. Support action requires escalating SRs with Oracle management for any urgent issues or any SRs not getting timely addressed by Oracle.
Identify recurring incidents through analysis (Root Cause Analysis) of problem management and suggest proactive remediation tasks to reduce recurrence.

Skills & Requirements

7-10 years of experience supporting Oracle EBS R12.2 Financials in both functional and technical capacities, including global environments and multi-currency setups.
Deep expertise across Oracle EBS Financial modules: GL, AP, AR, PO, FA, CE, with strong problem solving and root cause analysis skills.
Proven experience managing incidents, change requests (CRs), and Oracle Service Requests (SRs), including SLA oversight and escalation management.
Strong ability to communicate with business stakeholders and partner teams, prioritizing issues and coordinating across multiple brands or business units.
Demonstrated leadership experience managing Oracle Financials support teams and ensuring smooth accounting period close operations.
Ability to evaluate and support new tools/functionality, ensuring seamless transition from project teams to production support.
Bachelor's Degree in Computer Applications, Information Systems, or a related field.
Experience working with third party managed services or outsourced support providers.
Knowledge of ITIL processes (Incident, Problem, Change Management) or related certifications.
Experience in fast paced, large global organizations, particularly within financial technology or enterprise applications.
Scope: The scope of the role is in supporting all brands with GFIT Financial systems so it has major global impact.
Problem solving: This role involves complex analysis of data & information, involve research, anticipation of challenges that may have an impact on the business. Providing optimal solutions and industry best practices is expected form this role.
Impact: This role is to support all brands fintech teams.
Leadership: Lead the Oracle Financials support team and manage the day-to-day support of Financial systems to ensure successful Accounting period closure.

Benefits/Other Compensation

Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

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In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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