The Market Research Specialist is an essential member of the Client Service team, working to ensure we fully deliver on client project specifications. The Specialist will be responsible for fully delivering the outlined project specifications ontime, while meeting/exceeding client expectations. This person will collaborate with internal team members, including Sales/Pre-Sales and Project Management teams to ensure we are achieving high client satisfaction. Specific responsibilities include:
Responsibilities
Oversee the delivery of quantitative and qualitative survey recruitment projects in order to maximize the number of completes delivered
Review new project specifications to understand complexity and provide Project Managers with guidance to ensure targeting is set up properly, survey topic is suitable and handle in-field project specification changes.
Ensure accurate and timely project setup, execution and project closure based on the client approved specifications and timeline.
Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
Work closely with Project Management and Pre-Sales teams to ensure the success of projects in the field.
Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
Proactively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
Ensure project status information is updated on a regular basis, helping to maintain accurate project records and provide timely revenue forecasting updates.
Provide best in class client service to assigned clients, ensuring that their needs are being met
Work with internal teams to prepare cost analysis for finance and accounting to accurately close out and invoice projects.
Increase panel satisfaction, ensuring survey completers are accurately paid within specified timeframes and working closely with the customer support team to ensure that panel member inquiries are responded to in a timely manner.
Qualifications & Experience:
3-5 years market research experience including management of survey recruitment, online surveys
3+ years of project management experience
3+ years of experience with traditional and digital market research techniques
Ability to work in a fastpaced, collaborative environment.
Ability to multitask among many different projects at once
Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
Ability to problem solve and think creatively to find solutions to recruitment issues.
Utilization of AI based tools to help find solutions to project issues or targeting questions.
Demonstrated proficiency with MSOffice (Word, Excel & PowerPoint) a must.
2+ years of experience with MS-Excel and pivot table experience.
Google sheets and Google docs experience.
Bachelors in marketing, market research, statistics, technology or relevant majors.
Experience with quantitative and qualitative market research recruitment
Preferred qualifications
Experience in a client facing role and account management
Experience within healthcare
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