Position: Senior Business Analyst with NICE CXone and Life Insurance domain Exp
Duration: 12 Months
Location: Cincinnati, OH(Onsite)
BA Life Insurance domain must Contact Center will be ideal
1 Work with Life Insurance Business teams Individual Group to gather analyze document and validate requirements for the NICE CXOne platform implementation ensure formal business approval and signoff
2 Work with business architecture Telephony external Application teams to identify and define integration requirements specifically AINext and Service Desktop Salesforce Prior knowledge or experience of working with AINext would be an advantage
3 Facilitate requirement discovery sessions to identify new capabilities beyond the existing contact center platform assess business value define scope prioritize enhancements and evaluate platform fit and functionality
4 Work with Architecture team to ensure requirements align with enterprise architecture principles and with other existing applications and platforms
5 Help Development team understand the requirements work with testing team business team to identify the right testing needs for SITUAT and ensuring successful validation of implemented functionality in various phases
Best Regards,
Chetna
Truth Lies in Heart
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