Business Analyst CXone Migration

Position: Senior Business Analyst with NICE CXone and Life Insurance domain Exp Duration: 12 Months Location: Cincinnati, OH(Onsite) BA Life Insurance domain must Contact Center will be ideal 1 Work with Life Insurance Business teams Individual Group to gather analyze document and validate requirements for the NICE CXOne platform implementation ensure formal business approval and signoff 2 Work with business architecture Telephony external Application teams to identify and define i

Description: Fully onsite in Covington, KY Our client seeks a Product Analyst within Stock Plan Services to partner with product leaders, stakeholders, technology, operations, and compliance to define, analyze, and deliver business solutions. The role identifies business needs, defines solution requirements, and ensures delivery of key initiatives. It leads discovery and requirements-gathering, translating complex challenges into actionable solutions while balancing operational, regulatory, an

CXone / IVA Implementation Engineer Remote 12+Months JD: Key Responsibilities: CXone & IVA Implementation Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.Configure IVR, ACD, and routing strategies tailored to business needs.Develop and maintain omnichannel experiences (voice, chat, email, SMS).System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.Collaborate with IT and busin

Job Title: Salesforce Business Analyst Location: LATAM Remote (Mexico, Brazil, Poland, Columbia) Duration: 7+ months Xoriant reasonably expects the pay rate for this position to be within the following range: $20/hr-$23hr/. Key ResponsibilitiesGather, analyze, and document business and functional requirements.Conduct stakeholder interviews, workshops, and requirement elicitation sessions.Translate business needs into user stories, acceptance criteria, and functional specifications.Perform gap an