role: ServiceNow HRSD BSA
Onsite/Hybrid/Remote: Onsite
Location: SUNNYVALE, California
Top Skills:
ServiceNow HRSD Certification, Configurable Workspace, Now Assist
Required Skills & Qualifications:
6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments.
Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
Familiarity with Workday HCM or other HR system integrations.
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
Strong analytical and problem-solving skills, with attention to detail.
Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.
Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.
Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects.
Strong facilitation skills for workshops, demos, and training sessions.
Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa.
Ability to influence and negotiate priorities with multiple stakeholders.
Knowledge of ServiceNow upgrade processes and best practices.
Experience with reporting and analytics within ServiceNow HRSD is a plus.
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