Role Summary
We’re hiring several Technical Product Managers to elevate and modernize customer-, store-, and franchise-facing digital experiences, including on-demand delivery. In this role, you’ll own products end-to-end—defining the “why” and the “what,” and partnering closely with engineering and design to deliver the “how.”
You’ll write your own user stories and acceptance criteria, lead API/SDK integrations, and operate in the details of complex systems. You’ll translate user needs and business goals into a clear roadmap, measure outcomes with product analytics, and launch features that meaningfully improve conversion, fulfillment, and customer satisfaction.
What you’ll impact: enhancing mobile and web experiences, optimizing ordering and delivery flows, enabling store/franchise operations, and integrating partner capabilities via APIs/SDKs to drive scale and reliability.
Key Responsibilities
- Own the product lifecycle end-to-end: discovery, requirements, delivery, launch, and iteration.
- Define, prioritize, and maintain a clear roadmap and backlog aligned to measurable outcomes.
- Write detailed user stories, acceptance criteria, journey maps, and data/event instrumentation plans.
- Lead complex API/SDK integrations (e.g., identity, payments, ordering, tracking, notifications), partnering with engineering and third parties.
- Analyze product performance (conversion, latency, reliability, NPS) and run experiments to improve KPIs.
- Collaborate cross-functionally (engineering, design, data, QA, operations, franchise stakeholders) to ensure high-quality releases.
- Drive operational excellence: release readiness, documentation, runbooks, and post-launch issue triage.
Key Requirements
- Bachelor’s degree and 3+ years as a technical Product Manager (not Product Owner/Project/Program Manager); more senior talent is welcome if you’ve owned products end-to-end.
- Proven, hands-on ownership: you personally write user stories/AC, map flows, groom the backlog, and partner tightly with engineering—no “just oversight.”
- Demonstrated experience supporting digital products (mobile/web) and leading API/SDK integrations in production.
- Strong command of Agile practices and tools (e.g., Jira, Confluence); comfortable with technical concepts (microservices, events, versioned APIs, auth, CI/CD).
- Proficiency with product operations & analytics tools (e.g., Amplitude/Mixpanel/GA), heat mapping (e.g., Hotjar/FullStory), user testing, and knowledge management.
- Domain familiarity in mobile commerce, on?demand delivery, or retail (store/franchise operations is a plus).
- Data-driven decision making; able to translate metrics into actionable product changes (SQL familiarity a plus).
- Excellent communication, stakeholder management, and the ability to execute in a fast-paced, highly cross?functional environment.
Nice to Haves
- Retail or franchise operations experience.
Why This Opportunity
- Multiple openings across customer experience and on?demand delivery—interviews will align your background to the best-fit initiative.
- High impact at scale: ship features used by millions and measured by clear, tangible outcomes.
- Complex, technical problem space: ideal for PMs who love APIs, systems thinking, and getting into the details.
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