Job Description:
Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader:
· assumes accountability for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations;
· proactively manages the business/customer relationship;
· understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities;
· works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests;
· oversees requirements analysis and documentation;
· coordinates use of MSV discretionary hours for enhancements;
· develops Requests for Proposals, Statements of Work, and Change Requests for procured project services;
· provides relevant OAKS HR/Payroll systems support status reports;
· communicates OAKS operational events, priorities, deadlines, and outages;
· approves requests for enhancements to OAKS HR/Payroll system modules;
· leads capacity planning and pipeline management;
· reviews and approves production migrations; and
· acts as an escalation point to resolve serious HR/Payroll system issues.
Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader:
- gives direction to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations;
- works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules;
- drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution;
- helps resolve system issues and ensures that service level agreements are met; and
- proactively identifies and implements service improvements in operational delivery processes.
Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, performance management, time and attendance - UKG Kronos, Learning Management – CornerStone and Recruit - Cornerstone). In this role the HR/Payroll Systems Services Leader:
· manages or oversees multiple projects;
· monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders;
· provides relevant project status reports (e.g., executive, OAKS management, weekly updates);
· develops, implements, and enforces program and project policies and procedures.
· oversees project financials and vendor contract compliance;
· participates in review and approval of vendor estimates (e.g., level of effort);
· approves project deliverables;
· coordinates business resource needs, capacity planning, and pipeline management;
· performs overall project scheduling coordination; and
· coordinates and supports business functional testing efforts.
Performs other related duties as assigned including:
· Serving as backup to other administrators when necessary
· Working on special requests
· Representing OAKS at meetings, conferences and on committees
REQUIRED:
ERP Project Management 3 Years
PeopleSoft Human Capital Management 9.2 product experience (Human Resources, Benefits and Administration, ePerformance, Performance Management, 3 Years
Enrollment, Payroll /Compensation, Time Management, Job Data, Position Management, Queries/Reporting, Employee Data, Employee Notifications, Self service 3 Years
Application management/outsourcing experience – preferably onshore – in a leadership role
Excellent verbal and written communication skills in Large/complex organization experience
Experience with Timekeeping systems such as Kronos Highly desired
Experience with Document Management Systems such as OnBase Highly desired
Experience with Hiring and Learning Management Systems (Taleo experience is a plus) Highly desired
Public Sector experience Highly desired
Experience working with, or as a part of, a Tier-One System Integrator firm providing PeopleSoft/Oracle professional services Highly desired
Ability to interface and resolve issues across all levels of an organization Highly desired
Upgrade and/or application patch, bundle, or image experience Highly desired
4 year college degree Highly desired
Project Management Professional (PMP) certification Highly desired
PeopleSoft Certification(s) Highly desired
ITIL Certification Highly desired
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