Automation Anywhere Administrator

Role: Senior Automation Anywhere Administrator

Location: Hybrid (Charlotte, NC)

Job Duties:

We are looking for a Senior Automation Anywhere Administrator with strong hands-on experience in Automation Anywhere A360, Agent Automation, and AI-driven / Agentic Process Automation. This role is responsible for end-to-end RPA platform administration while also enabling AI skill development, cognitive automation, and next-generation autonomous agent solutions across the organization.

Key Responsibilities

• Automation Anywhere Platform Administration

• Administer, configure, and support the Automation Anywhere A360 Control Room• Manage user access, RBAC, licenses, credentials, and device pools

• Configure and maintain Bot Runners, Bot Creators, and Agent Automations

• Monitor bot executions, queues, schedules, and overall agent health

• Provide L2/L3 production support, including incident troubleshooting and root cause analysis

• Perform platform upgrades, patching, and routine maintenance

• Ensure adherence to RPA governance, security, compliance, and audit standards

Agent Automation & AI Enablement:

• Configure, deploy, and manage agent-based automations

• Support agent orchestration, workload balancing, and execution optimization• Enable and support AI Skill development within Automation Anywhere

• Integrate and manage AI-powered capabilities, including:

• Document Automation

• IQ Bot and cognitive services

• Generative AI connectors (where applicable)

Collaborate closely with RPA developers, solution architects, and stakeholders to productionize AI-enhanced and agent-based automation solutions

Minimum Skills Required: Mandatory Skills

• Strong hands-on experience with Automation Anywhere A360 (Admin / Control Room)

• Experience in Agent Automation is an added advantage• Experience enabling and supporting AI Skills in Automation Anywhere

• Exposure to Agentic Process Automation concepts and AI-driven workflows

• Experience managing Bot Runners, queues, schedules, and devices

• Strong troubleshooting skills in production RPA environments

• Knowledge of Windows OS, services, and basic networking

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Preferred / Nice to Have

• Automation Anywhere certification (Advanced / Master)

• Experience with IQ Bot, Document Automation, or GenAI features

• Knowledge of LLMs, prompt engineering, and AI orchestration concepts

• Exposure to API integrations and AI services (REST, cloud AI services)

• Experience with Citrix / VDI / Virtual Machines

• Cloud exposure (AWS / Azure)

• Familiarity with ITIL processes