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Senior macOS Engineer / Desktop Support L3 (MDM Specialist) - Only W2

New York, NY, US • Posted 21 hours ago • Updated 1 hour ago

Contract W2

On-site

Fitment

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Job Details

Skills

MDM
MacOS
Desktop Support
Jamf

Summary

Role: Senior macOS Engineer / Desktop Support L3 (MDM Specialist)

Location: New York, NY (Onsite from Day 1)

Job Type: W2 Contract

Responsibilities

Act as L3 escalation for macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis.
Administer and optimize MDM at scale:
Build and maintain scripts and automation to reduce toil, accelerate remediation, and improve telemetry.
Partner with Security, Networking, and Service Desk teams to standardize solutions, publish knowledge, and uplift L1/L2 capabilities.
Monitor fleet health, report on KPIs (compliance, patch levels, incident trends), and drive continuous improvements.
Collaborate on cross-platform issues; support VDI and Citrix environments as needed; interface with Windows teams for interoperability.
Create high-quality documentation, runbooks, and change records; contribute to change/release processes.

Required Qualifications

5+ years hands-on Desktop Support and macOS engineering experience.
5+ years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs).
Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks.
Strong troubleshooting across networking, Wi Fi, VPN, identity/SSO, certificates, and endpoint security.
Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.
Excellent stakeholder engagement skills and a track record of cross-functional collaboration.

Preferred/Bonus Skills

VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops).
Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar.
Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening.
CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks.
Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations.

Core Competencies

Self-starter mindset with high ownership and bias for action.
Advanced problem-solving and systematic debugging in time-sensitive scenarios.
Strong written documentation and runbook creation.
Customer-centric approach with an emphasis on reliability and usability.
Growth mindset with interest in engineering, automation, and leadership opportunities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91091604
Position Id: 2026-3930
Posted 21 hours ago

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