Job Title: Oracle Cloud RR Support
Location: Austin , TX
Duration: Long term
Tax Term: W2
Job Summary
Summary
We're hiring an Oracle Cloud R2R (Fixed Assets/Leases) support professional to provide post-production (Operate) L2/L3 support-resolving close-critical incidents, driving root-cause fixes, and improving runbooks/monitoring in line with the Operate Support JD structure in the attached file.
Responsibilities
Provide L2/L3 production support for Oracle Fixed Assets and Lease Accounting, including incident triage, defect resolution, and RCA to prevent repeat issues.
Support month-end/quarter-end activities (posting/accounting, reconciliations, and close readiness) and coordinate cross-functional resolution with Finance/IT.
Troubleshoot FA/Lease transactions and accounting outcomes (e.g., asset additions/adjustments/retirements, depreciation runs, lease schedules, remeasurements/terminations) and related downstream impacts.
Monitor and support integrations/data loads and batch jobs (e.g., FBDI/APIs/OIC or similar middleware), including error handling and reprocessing.
Maintain runbooks/SOPs/knowledge articles; support controlled production changes/minor enhancements.
Support Oracle quarterly update readiness (impact review, regression testing coordination, production validation).
Requirements
5+ years Oracle Financials/ERP Cloud experience with hands-on production support in Fixed Assets and/or Lease Accounting.
Strong troubleshooting, documentation, and stakeholder communication skills expected in Operate delivery.
Preferred / Nice-to-Have ITIL-based support experience; ServiceNow/Jira familiarity.
OTBI/BI Publisher validation exposure.
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