Job#: 3031915 Job Description: Field Support Technician - Windows 11 Migration Project
Burlington, MA 6+ Month ContractWe are seeking a
Field Support Technician to support a
large, integrated healthcare system in Massachusetts as part of an enterprise-wide initiative to
migrate hospital devices from Windows 10 to Windows 11. This is a hands-on, customer-facing role focused primarily on device upgrades, with the opportunity to assist with general IT support as needed.
Project Focus
The primary responsibility of this role is supporting the
Windows 11 migration across hospital and clinical environments, ensuring devices are upgraded smoothly, securely, and with minimal disruption to end users. Candidates should be comfortable working in healthcare facilities and providing white-glove support during device transitions.
Key Responsibilities
- Support the migration of desktops and laptops from Windows 10 to Windows 11
- Perform device upgrades, validation testing, and post-migration support
- Troubleshoot OS, profile, security, authentication, and system access issues
- Provide Tier 1-2 in-person field support as needed outside of the migration effort
- Support PCs, printers, peripherals, and mobile devices (iOS/Android)
- Act as an escalation point for issues not resolved by the Service Desk
- Document work and maintain accurate updates in the ITSM ticketing system
- Deliver excellent customer service while working with clinicians, staff, and leadership
Required Qualifications
- High School Diploma or GED
- 1-3 years of Field Support, Service Desk, or IT Support experience in a large enterprise environment
- Hands-on experience supporting:
- Windows 10 (Windows 11 experience strongly preferred)
- macOS
- Microsoft Office / O365
- Active Directory & Exchange
- Citrix environments
- Experience supporting mobile devices (iOS & Android)
- Familiarity with ITSM tools such as ServiceNow or Remedy
- Understanding of basic network fundamentals (IP, DNS)
- Strong communication, documentation, and customer service skills
Preferred Qualifications
- CompTIA A+ Certification
- Experience supporting Dell, Apple, HP, and Ricoh hardware
- Healthcare IT environment experience
- Familiarity with Epic, Workday, or PeopleSoft
- Prior experience supporting OS migration or large-scale rollout projects
Additional Details
- Role is hands-on and physical, requiring standing, walking, and lifting IT equipment (up to 50 lbs)
- Work is performed in patient-care and clinical environments
- Candidates must be adaptable, detail-oriented, and comfortable in fast-paced healthcare settings
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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