Job#: 3020564 Job Description: Secure Access SpecialistClient: Apex Systems
Pay: $16 an hour - paid on w2 on a weekly basis
Location: Huntsville, AL (100% Onsite)
Shift: Training M-F 8am-5pm, then transition to 2nd shift (options below)
- Option 1: Monday-Friday, 2pm-11pm (5x8)
- Option 2: Monday-Thursday, 1pm-12am (4x10)
Email with an updated resume to apply! OverviewApex Systems is seeking a Secure Access Specialist to support critical authentication and identity security operations. This role provides 24/7/365 global support ensuring all authorized personnel can securely access systems using Secure Badges, Secure Access Cards, and Secure Tokens.
Secure Access Specialists operate in a high-security environment, serving as the primary point of contact for employees needing activation, troubleshooting, or emergency access support. This position plays a key role in maintaining safe, reliable access to the corporate VPN and other secure systems.
Key ResponsibilitiesYou will securely and accurately perform the following functions:
Secure Badge & Access Card Support- Activate and unblock Secure Badges and Secure Access Cards
- Provide workarounds for missing, broken, or non-functioning badges or badge readers
- Support emergency access needs for remote users experiencing badge or reader issues
- Activate, enable, unlock, and resynchronize Secure Tokens
- Reset Secure Token PINs
- Provide clear instructions on proper Secure Token usage
- Troubleshoot token-related authentication issues ensuring successful system access
- Support safe and secure access to the corporate VPN (Virtual Private Network)
- Serve as the central communication point for Secure Badge and Secure Token issues
- Ensure all authentication tools are functioning correctly for authorized users
- Deliver high-visibility, high-security customer support with accuracy and professionalism
Required Skills & Experience- Customer service experience OR entry-level IT experience
- Strong communication and problem-solving skills
- Ability to follow high-security protocols and verification processes
- Ability to work in a fast-paced, visibility-sensitive support environment
- Not a deeply technical role-training is provided
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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