Job DescriptionAs Oracle Data Center Technician (IC4), you are skilled on a wide range of data center systems, you understand which issues to advance to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support, and you keep learning to drive performance improvement of the hardware and systems. You know how to take action when appropriate and advance when required. You are able to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification. Offer technical direction for local site technicians on all levels and support the Data Center Manager, covering their activities during absence, and maintaining operational excellence in Data Center Cloud Hardware Support operations. Mentor new employees, perform and teach Advanced Diagnostic troubleshooting techniques with supported hardware and cabling. Effectively plans support activities to increase efficiencies to speed repairs and assist with QA activities of new and existing environments.
Note: This is a 24/7/365 position on-site in Texas, and includes day/night shift, weekend and holiday work with occasional travel based on business requirements.
Daily Job Duties:
- Hardware installation & decommission of enterprise servers and cabling infrastructure.
- Troubleshooting and repair of data center hardware and networking infrastructure.
- Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
- Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
- Monitoring of DC environments using monitoring tools.
- Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams.
- Documentation of activities and create/modify SOPs.
- Decommission life cycle of data center hardware.
- Inventory process, order replacement parts and return failed parts as required.
- Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables.
- System power supplies and cabling install, troubleshooting and repair.
- Work collaboratively with partner and cross-functional teams within your data center.
- You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.
- Effectively plans support activities to increase efficiencies to speed repairs.
- Offer technical direction for local site technicians on all levels.
- Oversight of hardware installation (provisioning) and decommission of workflows and execution.
- Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
- Works independently, evaluating incoming work and taking appropriate actions to resolve and coordinate the assignment of any open issues while understanding when to advance appropriately.
Career Level - IC4
ResponsibilitiesResponsibilities:- Show professionalism in your daily data center routine activities for a shift in a 24/7/365 working environment.
- Be able to work on a shift schedule that rotates (12-hour shifts), including weekends and holidays.
- Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
- Receive/ship data center equipment as needed.
- Install, Remove, and Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure.
- Maintain asset inventory and update internal application as needed.
- Be accessible via cell phone and willing to work on onsite emergencies as needed.
- Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
- Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.
Requirements:- 3-5 years working in a Data Center IT environment with knowledge of critical data center infrastructure power and cooling.
- Knowledge of and troubleshooting experience with server/storage/network hardware.
- IT Hardware Concepts knowledge:
- RAID
- SAN
- X86 and GPU Architecture
- Linux/Unix
- Boot Process
- GRUB/LILO
- File Systems
- Network Device configuration
- Inventory management experience. Ordering, receiving, and shipping server parts.
- Ability to prioritize work based on business needs and urgency.
- Ability to communicate and write effectively in both verbal and written communication mediums.
- Experience assisting on-call technicians and ability to respond to critical events as needed.
- Experience advancing issues to Senior onsite staff and management as needed.
- Excellent time management skills.
- Detail-oriented with excellent organizational skills.
- Be a good team player.
- Strong curiosity and interest in learning new DC concepts and technology.
- Conscientious, dependable and trustworthy.
- Must be able to lift 50 lbs.
- Able to climb a 9 ft Ladder.
- Strong verbal and written communication skills, including correspondence and presentations.
- Recognized authority and leading contributor in immediate business area/function
- Work is a non-routine and very complex, involving the application of advanced technical/business skills
- Recommends, justifies, and implements major changes to existing products/services/processes
- Provides technical/product/professional leadership and expertise to management in the development of new products/services/processes
- Frequently operating at the leading edge of technology
- Exercises creativity and independent judgement in developing methods, techniques, and evaluation criteria
- Has wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Professional individual with strong leadership skills and highly organized and detailed oriented
- Someone who is totally committed to the project and is available at all hours
- Can carry out complex tasks with no supervision
- Can manage and progress multiple projects at once with little to no supervision
- Can make responsible decisions according to management directives and ORACLE policies
- Is capable of handling escalations and knows when to escalate or redirect
Preferred Qualifications- 2-year or 4-year degree or relevant work experience.
- Prefer 10+ years of data center experience
- 5+ Years of Enterprise or Cloud Data Center Experience.
- Linux administration knowledge or other command line interface knowledge/experience
- Data center networking knowledge.
- Experience in Data Center Infrastructure projects.
- 3 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
- 2 year+ experience in Cooling and Electrical systems concepts inside the data center.
- Experience in repairing and working on enterprise server hardware.
Employment for all candidates is contingent upon passing a background check.
Does this sound like you? If so, we hope to meet you!
Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. OPT, CPT, I-20, F-1 visa stamp etc.
QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
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