IN-IOT ServiceNow Technical Consultant

A ServiceNow Technical Consultant responsible for designing, configuring, and implementing ServiceNow solutions (ITSM, ITAM, SPM, TPRM) based on leading practices.

Responsibilities include leading client workshops, mapping business requirements to technical configurations, developing custom applications using JavaScript, and integrating with external systems.

Key Responsibilities

• Solution Design & Configuration: Lead technical workshops to gather requirements, design solutions, and configure the platform (workflows, UI policies, business rules, script includes).
• Development & Integration: Perform hands-on development using JavaScript, HTML, CSS, and API integrations (REST, SOAP, Integration Hub).
• Best Practices Advisor: Guide clients toward standard platform capabilities, focusing on configuration over customization.
• Documentation & Testing: Create technical design documents, test scripts, and user stories while performing unit testing and code reviews.
• System Troubleshooting: Serve as an escalation point for complex technical issues, implementing solutions that improve performance.

Required/Desired Skills

Skill	Required /Desired	Amount	Candidate Exp in Years
Experience in a Senior/Principal role requiring deeper expertise in specific workflows	Required	5
Strong proficiency in ServiceNow platform architecture, including UI Builder (UIB), Flow Designer, Workspaces, and Employee Center	Required	5
Deep knowledge of JavaScript, XML, HTML, and CSS	Required	5
Ability to translate business needs into technical requirements, demonstrated through previous consulting or implementation roles	Required	5
Certified ServiceNow System Administrator (CSA) in relevant modules ITSM, ITAM, SPM	Highly desired	0
Certified Implementation Specialist (CIS) in relevant modules ITSM, ITAM, SPM	Highly desired	0

Questions

No.	Question	Answer
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	Please provide the candidate&# ;s email address.
Question3	This is a remote opportunity. Please provide the City and State the candidate resides.
Question5	Candidate must be located in the Eastern Standard Time zone to be considered for this position. Please confirm the time zone the resource resides.