Change Management Communications Consultant

About the Role

• We are seeking a Change Management Communications Consultant to support stakeholder engagement, change readiness, and adoption for a SailPoint SaaS Platform Migration and Optimization program.
• This role will focus on understanding stakeholder impacts, driving engagement across business and technology teams, and ensuring communication and training efforts effectively support adoption throughout the change lifecycle.
• The ideal candidate brings strong organizational change management (OCM), communications, and IAM domain exposure, particularly within large-scale SaaS or enterprise technology implementations.

Key Responsibilities

• Support stakeholder engagement and change readiness activities aligned to project milestones, deployment phases, and go-live events
• Identify impacted stakeholder groups and assess change impacts, readiness, and support needs
• Partner with OCM and training teams to define communication and learning strategies that drive adoption
• Develop targeted communication materials including stakeholder updates, FAQs, change impact summaries, and go-live support content
• Create and maintain IAM (Identity Access Management) specific enablement materials, including access changes, role impacts, and readiness content
• Translate technical and process changes into clear, user-friendly communication for business and technical audiences
• Engage with business leaders, SMEs, and project teams to validate messaging and reinforce alignment
• Collaborate with training teams to ensure learning strategies align with change impacts
• Coordinate with internal communications teams to align messaging with enterprise communication strategies
• Track and manage communication, training, and engagement deliverables and continuously improve adoption outcomes

Required Qualifications

• Experience in Change Management / Organizational Change Management (OCM) roles
• Strong background in stakeholder engagement, communications, and adoption strategies
• Proven experience supporting enterprise technology or SaaS implementations
• Solid technical writing skills, with ability to simplify IAM/security concepts
• Experience identifying change impacts and translating into communication/training plans
• Ability to work in fast-paced, matrixed environments and manage multiple priorities
• Strong collaboration, attention to detail, and execution skills

Preferred Qualifications

• Direct experience with IAM migrations or implementations (SailPoint preferred – IdentityIQ / IdentityNow)
• Exposure to access management, identity governance, or provisioning workflows
• Experience supporting security or compliance-driven initiatives
• Familiarity with Prosci, ADKAR, or structured OCM methodologies
• Experience working with training/enablement teams
• Exposure to global or multi-region deployments

Nice to Have

• Experience with SailPoint platform migration or optimization programs
• Background in large enterprise environments with cross-functional teams

What Success Looks Like

• Clear, effective communication that drives user adoption and readiness
• Strong alignment between business, IT, and security stakeholders
• Smooth execution of SailPoint IAM migration change initiatives