Inquiry Representative

Role: Inquiry Representative 
Location: 29 Gallatin Pl, Brooklyn, NY 11201 
Duration: Long-term Contract 
  
Description: 
The Inquiry Representative performs administrative and office support work within the Inquiry Unit.
 
 
Responsibilities:

• The Inquiry Representative handles all Customer Service received by telephone, mail, and walk-ins.

• Perform daily support functions such as customer service, phone calls, data entry, and staff support.

• Send correspondence to the respondents regarding general information needed for the resolution of claims and inform the respondent of his/her current violation status.

• Scan and upload appropriate documents into the database.

• Provide quality service and support for customers.

• Manage and maintain accurate records.

 
 Qualifications:

• Excellent customer service skills

• Professional and detail-oriented

• Excellent problem-solving skills

• Able to multitask.

• Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging.

• Able to work in a fast-paced environment.

• Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications.