Salesforce Platform Engineer (People Systems) || 100% Remote (Must have experince with HR Service, Employee Portals

Position               :: Salesforce Platform Engineer (People Systems)

Location              :: 100% Remote

Duration              :: 6+ months

Interview             :: Video

Job Description:

In this role, you will bridge the gap between HR strategy and technical execution, ensuring our Salesforce environment is secure, highly automated, and seamlessly integrated with the rest of our tech stack (e.g., Slack).

Key Responsibilities

• Platform Architecture & Engineering: Design, build, and maintain scalable configurations and customizations within the Salesforce platform — serving as the technical anchor for our People Salesforce environment and balancing critical KLTO (Keep Lights On) operations with high-impact strategic projects.
• Automation & Flow: Build robust, maintainable declarative solutions — including Advanced Flows and Approval Processes — and collaborate with developers on programmatic solutions (Apex, LWC) when the complexity of the requirement demands it.
• Integrations: Own and optimize data pipelines and API integrations between Salesforce and core People systems (e.g. Workday), ensuring reliable, secure, and auditable data flows across our People tech stack.
• Release Management: Own the deployment pipeline to ensure smooth, well-tested releases of new HR features with minimal disruption to the People teams that depend on them.
• Analytics & Reporting: Build complex reports, dashboards, and CRM Analytics to help the People team track key metrics like case resolution times, employee sentiment, and service delivery performance — translating data into actionable leadership insights.
• Strategic Road-mapping: Work alongside the broader People Solutions team to translate business requirements into a prioritized Salesforce product roadmap, driving initiatives from discovery through deployment and ensuring our platform evolves ahead of Stripe''s growth.
• AI & Innovation: Identify and evaluate AI-powered Salesforce capabilities (e.g., Agentforce, Einstein features) and emerging tools that can drive meaningful efficiency gains and improve the employee experience.

Minimum requirements

• Experience: 5+ years of hands-on experience as a Salesforce Engineer, Platform Specialist, or Advanced Administrator, ideally supporting internal employee-facing systems or HR tech.
• Salesforce Expertise: Deep knowledge of HR Service, Service Cloud (Case Management, Knowledge Base, Omni-Channel) and Experience Cloud (Employee Portals) with proven ability to design and deliver solutions end-to-end.
• Technical Skills: Proficient with Salesforce Flow, data migration tools (Data Loader), and a solid understanding of relational databases.
• Security Mindset: Proven experience handling highly confidential data with strict governance and security controls.
• Certifications: Salesforce Certified Administrator and Salesforce Certified Platform App Builder are highly preferred.
• Communication: Strong interpersonal skills with the ability to set clear expectations with senior stakeholders and the confidence to escalate issues when necessary.
• Project Ownership: Ability to lead cross-functional projects, navigating ambiguity and high-pressure timelines with a sense of urgency.
• Academic: Bachelor’s degree or equivalent practical experience.

Preferred qualifications

• Programmatic Skills: Experience with Salesforce Apex, Lightning Web Components (LWC)
• HRIS & Integration Tooling: Familiarity with HRIS platforms (e.g., Workday, Greenhouse, ADP) and integration tools (e.g., MuleSoft, Workato, Zapier).
• Agile Delivery: Experience working in an Agile/Scrum environment using tools like Jira.
• HR Domain Knowledge: Familiarity with HR service delivery models, case management workflows, and the broader People/HR technology landscape.