Job#: 3034255 Job Description: AV & Video Conferencing Support Engineer
Location: Charlotte, North Carolina (Onsite)Employment Type: 18 months (potential for conversion)Pay Rate: $41/hr - $43/hrNote: We are unable to consider C2C or third-party submissions.Role Overview
We are seeking a hands-on AV and Video Conferencing Support Engineer to provide white-glove support across enterprise conferencing environments. This role supports conference rooms, AV systems, and Microsoft Teams Rooms deployments, with a focus on user experience for executive-level stakeholders. The position requires a professional, customer-facing individual who can operate onsite five days per week and travel between multiple locations in Charlotte.
Key Responsibilities
- Provide white-glove onsite support for AV systems and video conferencing rooms.
- Support Microsoft Teams Rooms (MTR) including configuration, troubleshooting, and maintenance.
- Assist with the migration from Cisco-based conferencing systems to Microsoft Teams Rooms.
- Manage conferencing platforms including Teams Admin Center, Call Quality Dashboard (CQD), and Cisco Control Hub.
- Monitor system performance and troubleshoot issues using tools like ThousandEyes.
- Perform hands-on troubleshooting of AV equipment such as displays and conferencing hardware.
- Support occasional after-hours or weekend maintenance tasks.
- Travel between multiple office locations in Charlotte to support conference room technology.
Required Qualifications
Experience: A minimum of 4 years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education. Hands-on experience supporting Microsoft Teams Rooms (MTR) is required.
Technical Skills: Proficiency with Microsoft Teams Admin Center and Call Quality Dashboard (CQD) is required. Strong AV and video conferencing support experience in enterprise environments is also necessary.
Preferred Qualifications
- Experience with Cisco Control Hub and hybrid conferencing environments.
- Familiarity with observability tools such as ThousandEyes.
- Experience supporting large-scale conference room transformations or deployments.
Compensation & Benefits
The pay rate for this position is between $41.00 and $43.83 per hour. This is a contract position with a duration of 18 months, which may have the potential for conversion.
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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