Job#: 3033805 Job Description: Job Title: Production SupportLocation: Charlotte, NC (On-site)Employment Type: 12 Months ContractPay rate: $30/hour to $33/hourNote: We are unable to consider C2C or third-party submissions.Role Overview
The Systems Operations Engineer 1 is a frontline production support engineer operating within a 24/7 Mission Control or Command Center environment. This role is responsible for monitoring application and infrastructure health, triaging incidents, performing remediation, and ensuring minimal impact to customers. The position sits above traditional help desk roles and focuses on hands-on troubleshooting, proactive monitoring, and operational ownership in a high-stakes environment.
Key Responsibilities
- Monitor application and infrastructure dashboards for alerts, anomalies, and performance degradation.
- Perform incident triage and remediation using ServiceNow and established runbooks.
- Troubleshoot issues using Splunk for log analysis and AppDynamics for application performance monitoring.
- Analyze system behavior, logs, and metrics to determine root cause and customer impact.
- Execute runbook-driven fixes and independently resolve the majority of incidents.
- Escalate issues to L2 support teams when deeper technical expertise is required.
- Collaborate with application teams, platform subject matter experts, and operations partners.
- Support and troubleshoot batch processing and scheduling issues using tools like Autosys.
- Maintain clear documentation of investigation steps, remediation actions, and resolutions.
- Proactively identify recurring issues, trends, and opportunities for improvement.
Required Qualifications
Experience: 6+ months of Technology Engineering or production support experience. This must include hands-on experience in production support, system operations, or an advanced help desk role that extends beyond basic ticket intake.
Technical Skills:- Experience with Splunk for log analysis and troubleshooting.
- Experience with AppDynamics or similar application performance monitoring (APM) tools.
- Experience working in Linux environments.
- Working knowledge of SQL and Oracle databases for troubleshooting data-related issues.
- Experience with Autosys or similar batch scheduling and workload automation tools.
- Familiarity with ITSM tools such as ServiceNow for incident management and operational workflows.
- A demonstrated troubleshooting mindset with the ability to independently investigate, diagnose, and resolve issues.
Preferred Qualifications
- Experience in banking or financial services environments.
- Prior experience in a mission control, command center, or 24/7 production operations environment.
- Exposure to observability and monitoring frameworks.
- Experience supporting high-availability, customer-facing platforms.
- Ability to manage multiple incidents simultaneously in a fast-paced environment.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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