***We are unable to provide sponsorship for this full-time, 12 month contract to hire role in Oakland, CA***
Prestigious Enterprise Company is currently seeking a Senior Desktop Engineer with strong Intune and software packaging experience. Candidate will have endpoint management experience, combined with hands-on desktop support skills. In this multifaceted role, you will be responsible for managing and optimizing desktop environments, delivering hands-on and remote support to users, and ensuring seamless operation of both physical devices and cloud-based services. You will also provide customer-focused technical assistance and collaborate across functions to drive continuous improvement. The ideal candidate thrives in fast-paced environments and is eager to expand their technical abilities, including intermediary support for a key vendor software product.
Responsibilities:
Deploy, configure, and manage devices using Microsoft Intune (Windows and mobile platforms)
Provide Tier 1 and Tier 2 desktop support for end users, resolving hardware, software, and connectivity issues both remotely and onsite
Respond to customer inquiries with a positive, solutions-oriented approach
Document troubleshooting steps, solutions, and device configurations in our ticketing system
Perform monthly patching, updates, and vulnerability remediation to ensure systems remain secure and compliant.
Automate routine tasks and system administration using PowerShell and other scripting tools.
Monitor system performance, troubleshoot issues, and proactively identify opportunities for improvement.
Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
Serve as an intermediary technical resource, learning the vendor software product to bridge communication between end users and vendor technical support
Participate in device lifecycle management, including imaging, deployment, and decommissioning
Contribute to process improvement initiatives and knowledge base development
Qualifications:
2+ years of experience with Microsoft Intune or similar device management platforms
2+ years of hands-on desktop support experience in a customer-facing environment
Solid understanding of Windows operating system, hardware troubleshooting, and common business applications
Strong communication and interpersonal skills
Ability and motivation to quickly learn new vendor-specific software and provide intermediary support
Experience with mobile device management is a plus
Familiarity with scripting or automation (PowerShell, etc.) is a plus
Startup experience or demonstrated adaptability in fast-changing environments preferred
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