SN Performance Analytics Developer

• Location: REMOTE
• # of Positions: 1
• Eligibility: Open
• Client Name / Domain: US GOV
• Bill Rate: $?? per hour
• Employment Mode: Contract / Corp-to-Corp
• Contract Duration: 10+ mos. Contract
• Experience: 12+ years
• Skills: ServiceNow Performance Analytics, ITSM, ITOM, KPI Tracking, Tableau, Power BI, Excel, ServiceNow Backend Tables, Data Structures, Reporting Optimization

The Ask? Client is looking for a ServiceNow Performance Analytics Developer / Reporting Engineer to support enterprise reporting, dashboard development, KPI tracking, and operational analytics initiatives within a high-visibility ServiceNow environment.

Skills and Experience

• Experience inTableau or other enterprise reporting/visualization platforms.
• Understanding of ITSM and ITOM operational processes and KPI measurement strategies
• Experience supporting enterprise-scale ServiceNow reporting environments
• Familiarity with ServiceNow backend tables, data structures, and reporting optimization techniques
• Experience presenting analytics and operational metrics to leadership and stakeholders
• Strong attention to detail and commitment to delivering high-quality reporting solutions
• Product-minded and customer-focused approach with strong collaboration skills

Roles and Responsibilities:

• Provide expert level guidance and train Client''s team for strategy and deployment of the PA module.
• Design, develop, and maintain ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities across enterprise platform initiatives
• Create interactive dashboards, reports, scorecards, and Performance Analytics indicators to measure and track KPIs such as SLA compliance, resolution time, operational trends, backlog health, throughput, and % complete metrics
• Configure and maintain Performance Analytics indicators, breakdowns, widgets, interactive filters, automated data collectors, and dashboard visualizations
• Partner directly with stakeholders to gather requirements, translate business needs into technical reporting solutions, and provide white glove customer support throughout delivery
• Utilize SQL for backend data analysis, data validation, trend analysis, reporting optimization, and operational insight generation
• Analyze ServiceNow platform data related to Incidents, Requests, Changes, Demands, and operational workflows to identify trends, gaps, and improvement opportunities
• This role will work closely with stakeholders, Product Owners, operational teams, and leadership to translate business requirements into meaningful dashboards, reporting solutions, and actionable insights that improve operational visibility and decision-making.
• The ideal candidate is highly analytical, technically strong, customer-focused, and capable of operating independently while providing a high level of stakeholder engagement and white glove support.
• This role requires strong ServiceNow Performance Analytics experience combined with advanced SQL and data analysis capabilities. The role is expected to be on call and support occasional holidays and weekends based on deployment schedules.

Why Join Us?

At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.

RESPONDENTS [ please read carefully ]

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.

ABOUT US (Equal Opportunity Employer)

At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.