Senior ServiceNow Developer

Job Title: Senior ServiceNow Developer
Location: [Remote / Hybrid]
 

Job Summary:
Value Technology is seeking an experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow platform experience and strong expertise in Field Service Operations (FSO). The ideal candidate will have deep technical knowledge of Customer Service Management (CSM), UI Builder, Playbooks, Flow Designer, and integrations, and will be responsible for designing, developing, and implementing scalable ServiceNow solutions that support complex business processes.

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform with a focus on Field Service Operations (FSO) and Customer Service Management (CSM) modules.
• Build and customize modern interfaces using UI Builder and develop responsive, user-friendly workspaces.
• Configure and implement Playbooks to streamline agent workflows and improve operational efficiency.
• Develop and maintain automated workflows using Flow Designer and integrate with other ServiceNow components.
• Design and implement REST/SOAP integrations with third-party systems and external applications.
• Collaborate with business stakeholders, architects, and product owners to translate business requirements into scalable technical solutions.
• Develop server-side and client-side scripts including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
• Participate in solution design, code reviews, and best practice implementation to ensure high-quality development standards.
• Troubleshoot and resolve complex technical issues within the ServiceNow platform.
• Ensure solutions follow ServiceNow development best practices, governance, and security standards.

Required Qualifications:

• 7+ years of ServiceNow platform development experience.
• Strong hands-on experience with Field Service Operations (FSO).
• Extensive experience working with Customer Service Management (CSM) module.
• Hands-on development experience using UI Builder and creating custom workspaces.
• Strong experience with Playbooks and Flow Designer.
• Experience designing and implementing ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Strong JavaScript, Glide API, and ServiceNow scripting expertise.
• Experience with Service Portal / UI Frameworks and modern UI components.
• Strong problem-solving and analytical skills.
• Ability to work in an Agile development environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with IntegrationHub, MID Server, and third-party integrations.
• Experience with ATF (Automated Test Framework) and DevOps practices within ServiceNow.

Key Skills:

• ServiceNow Development
• Field Service Operations (FSO)
• Customer Service Management (CSM)
• UI Builder / Agent Workspace
• Playbooks
• Flow Designer
• REST/SOAP Integrations
• JavaScript & Glide API