Program Manager III

RESPONSIBILITIES:
A client with Kforce is seeking a Program Manager III to join their team in Mountain View, CA.

Summary:
In this role, you will lead strategic initiatives focused on strengthening compliance frameworks and optimizing Know Your Business (KYB) and Customer Identification Program (CIP) workflows. You will be responsible for overseeing data integrity and system synchronization between QuickBooks and partner platforms to ensure seamless technical performance. Additionally, you will champion customer-centric improvements, such as refining support routing strategies, optimizing account management policies, and managing incident response protocols to ensure partner accountability and service stability.

We are seeking a Program Manager III who excels in stakeholder management and thrives in complex fintech environments. The ideal candidate brings strong experience in vendor relationship management, regulatory adherence, and operational execution. You will be responsible for driving process improvements that enhance user satisfaction while maintaining strict alignment with banking regulations. Success in this role means delivering seamless operational performance, ensuring constant audit readiness and fostering a trusted environment for our customers.

REQUIREMENTS:
* Bachelor's degree in Business Administration, Finance, Economics, or a related field; or equivalent practical experience
* 5+ years of experience in Program Management, Operations, or Product Operations, preferably within the FinTech, Banking, or Financial Services industries
* Partner Management: Proven track record of managing third-party vendor or bank partner relationships, including SLA monitoring and performance accountability
* Airtable and Claude Cowork: Demonstrable examples of using Airtable (tables, tasks, automations, Slack and Cowork integrations) to transform manual workflows into automated processes
* Operational Excellence: Demonstrated ability to identify process gaps, design efficiency improvements, and execute operational changes that reduce friction for customers and internal teams
* Cross-Functional Leadership: Exceptional ability to influence without authority, driving alignment across Engineering, Product, Legal, Risk, and Customer Care teams
* Data-Driven Decision Making: Proficiency in analyzing operational data to identify trends (such as support transfer rates or account lock times) and using that data to drive strategic improvements
* Incident & Risk Management: Experience managing operational incidents and effectively communicating status, impact, and resolution paths to executive stakeholders
* Tool Proficiency: Proficiency with project management and collaboration tools such as JIRA, Confluence, Google Workspace (Docs, Sheets, Slides), and basic data visualization tools
* Communication: Elite verbal and written communication skills, with the ability to translate complex technical or regulatory concepts into clear, actionable business updates

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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