Sr. Genesys Integration Architect/Lead Engineer

Role: Sr. Genesys Integration Architect/Lead Engineer 

Location: Remote

Duration: 12+ Months

Must-Have:

o   Genesys Cloud CX Architecture & APIs

o   Enterprise Integration Architecture (CRM, Middleware, Event‑Driven APIs)

o   Integration Validation & Test Strategy (SIT, UAT, Non‑Functional Testing)

Job Description:
Core Platform & Architecture Expertise:

·        Deep hands‑on experience with Genesys Cloud CX architecture

·        Strong understanding of end‑to‑end contact center architecture, including:

• IVR / Architect flows
• Omnichannel routing (voice, chat, email, messaging)
• Agent desktop and CTI orchestration

·        Ability to define reference architectures for Genesys‑centric ecosystems (Genesys + CRM + middleware + downstream systems)

Integration Architecture & Design (Primary Focus):

·        Architecture ownership for enterprise integrations between Genesys and:

• CRM platforms (Salesforce, Microsoft Dynamics 365)
• Case management, policy, billing, or customer master systems

·        Design of event‑driven and API‑based integrations, including:

• Real‑time vs asynchronous patterns
• Webhooks, callbacks, and notification services
• Data consistency and reconciliation strategies

·        Expertise in Genesys Cloud APIs:

• Conversation, Routing, Contact, Analytics, Architect APIs

·        Ability to define integration contracts, schemas, error handling, and retry strategies

Integration Validation & Quality Strategy:

·        Ownership of integration test strategy (not just execution), including:

• End‑to‑end SIT and UAT approaches
• Cross‑system dependency mapping
• Non‑functional testing (latency, scalability, failover)

·        Experience defining testability into architecture designs

·        Ability to guide teams on:

• API test automation approaches
• Contract testing
• Mocking and simulation of dependent systems

·        Strong defect triage and root‑cause leadership across vendor and internal teams

Middleware, Cloud & Security:

·        Strong experience with middleware / integration platforms:

• MuleSoft, Azure Logic Apps, Azure Functions, or custom API layers

·        Solid understanding of cloud‑native patterns on AWS and/or Azure

·        Expertise in security and identity for integrations:

• OAuth 2.0, token management
• PII handling and regulatory considerations

·        Knowledge of monitoring, logging, and observability for integrations (APM, logs, alerts)

Thanks

Yashasvi Hasija

Team Lead | Empower Professionals

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   | Phone:  x 368 | Fax:

LinkedIn: linkedin.com/in/yashasvi-hasija-6a745625b

100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873

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